To enable diagnostic logging for Web Service API
Normally, the path to the Web Service API installation directory is %ProgramFiles%\One Identity\Defender\Web Service API.
You can find the log file DefenderWebServiceApi.txt in the Logs folder in the Web Service API installation directory. Normally, the path to the log file is %ProgramFiles%\One Identity\Defender\Web Service API\Logs\DefenderWebServiceApi.txt.
To disable diagnostic logging for Web Service API, set these values in the DefenderAdminService.exe.config file:
The Product Information tool is a diagnostic tool that helps to gather product details. The tool is available at %ProgramFiles%\Common Files\One Identity\Defender.
To run the tool:
The details are generated as text files in the location
%ProgramData% \One Identity\Defender\Diagnostics\ProductInfoLogs. The generated files are FileInfo[timestamp].txt and SystemInfo[timestamp].txt.
If users are experiencing problems authenticating via Defender, there are a number of possible causes, ranging from VPN issues through to individual token failures. To help identify the cause, the information below is useful to collect and send to One Identity Software Support, providing important contextual and diagnostic information.
Answers to the following questions can help you get the required information about the authentication issues:
Obtain the log files from the following location on the Defender Security Server:
%ProgramFiles%\One Identity\Defender\Security Server\Logs
Additionally, obtain user IDs of several affected users. These are required to locate information related to the affected users in the Defender log files. Make sure to obtain the user IDs, not the user names.
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