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One Identity Safeguard for Privileged Passwords 6.0.12 LTS - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP glossary

Shutting down the appliance

You can shut down an appliance from the Windows desktop client, web client, or directly from the appliance itself.

Caution: Rebooting the appliance causes a service outage for any current users.

To shut down an appliance

  1. Go to Appliance Information:
    • From the web client, click  Settings on the left. The Settings: Appliance page displays. Click Appliance Information.
    • From the desktop client, navigate to Administrative Tools | Settings | Appliance | Appliance Information.

  2. Type an explanation for shutting down the Safeguard for Privileged Passwords Appliance in the Reason box and click Shut Down.

    IMPORTANT: After the appliance powers off, you will need physical access to start it. Press the Green check mark button on the front panel of the appliance for NO MORE than one second to power on the appliance.

    CAUTION: Once the Safeguard appliance is booted, DO NOT press and hold the Green check mark button. Holding this button for four or more seconds will cold reset the power of the appliance and may result in damage.

  3. To confirm your action, enter the words Shut Down in the box and click OK.
  4. The One Identity Safeguard for Privileged Passwords Appliance LCD screen displays LCD service terminating.

NOTE: You can also use the Red X button on the front panel of the appliance to shut it down. Press and hold the Red X button for four seconds until it displays POWER OFF.

CAUTION: Once the Safeguard appliance is booted, DO NOT press and hold the Red X button for more than 13 seconds. This will hard power off the appliance and may result in damage.

Restarting the appliance

Use the Power controls on the Administrative Tools view in the Windows desktop client to restart an appliance.

To restart the appliance

  1. Go to Appliance Information:
    • From the web client, click  Settings on the left. The Settings: Appliance page displays. Click Appliance Information .
    • From the desktop client, navigate to Administrative Tools | Settings | Appliance | Appliance Information.
  2. Type an explanation for restarting the Safeguard for Privileged Passwords Appliance in the Reason box and click Restart.
  3. To confirm your action, enter the word Restart in the box and click OK.
  4. The One Identity Safeguard for Privileged Passwords Appliance LCD screens display the run level status of the appliance as it is starting up. For more information, see LCD status messages.

Enable or Disable Services

The Appliance Administrator can enable or disable services using toggles. The toggle appears blue with the switch to the right ( toggle on) when the service is enabled, and gray with the switch to the left when the service is disabled ( toggle off).

Navigate to Administrative Tools | Settings | Appliance | Enable or Disable Services.

  • Application to Application Enabled toggle: Use this toggle to enable or disable Application to Application service. It is the responsibility of the Appliance Administrator to manage the Application to Application service. The Application to Application service is disabled by default. For more information, see Application to Application .

  • Audit Enabled toggle: Use this toggle to send Safeguard for Privileged Passwords data to Safeguard for Privileged Sessions (SPS) to audit the Safeguard privileged management software suite. The feature is disabled by default.

    NOTE: This feature is not fully functional until a future release of Safeguard for Privileged Sessions is available.

Factory Reset from the desktop client

As an Appliance Administrator, you can use the Factory Reset feature to reset a Safeguard for Privileged Passwords Appliance to recover from major problems or to clear the data and configuration settings on the appliance.

Caution: Care should be taken when performing a factory reset against a physical appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. Performing a factory reset will NOT reset the BMC/IPMI interface or the IP address. However, the BMC/IPMI interface will need to be reenabled after the reset has completed (for more information, see Lights Out Management (BMC)). The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up Safeguard for Privileged Passwords for the first time.

In addition, performing a factory reset may change the default SSL certificate and default SSH host key.

The appliance resets to the current Long Term Support (LTS) version. For example, if you are using version 6.6 (feature release) or 6.0.6 LTS (maintenance Long Term Support release) and then factory reset, you appliance will reset down to 6.0 LTS and you will have to patch up to your current version. For more information, see Long Term Support (LTS) and Feature Releases.

Factory reset on a clustered appliance

Performing a factory reset on a clustered hardware appliance will not automatically remove the appliance from a cluster. The recommended best practice is to unjoin an appliance from the cluster before performing a factory reset on the appliance. After the unjoin and factory reset, the appliance must be configured again. For more information, see Setting up Safeguard for Privileged Passwords for the first time.

To perform a factory reset from the desktop client

  1. Navigate to Administrative Tools | Settings | Appliance | Factory Reset.
  2. Click Factory Reset.

  3. In the Factory Reset confirmation dialog, enter the words Factory Reset and click OK.

    The appliance will go into Maintenance mode to revert the appliance. Once completed, you will be prompted to restart the desktop client. If the appliance was in a cluster, you may need to unjoin the factory reset appliance. The factory reset appliance must be configured again. For more information, see Setting up Safeguard for Privileged Passwords for the first time. In addition, when you log in to the appliance, you will be prompted to add your Safeguard for Privileged Passwords licenses.

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