You must configure One Identity Safeguard for Privileged Passwords properly for users to receive email notifications:
One Identity Safeguard for Privileged Passwords provides secure control of managed accounts by storing account passwords until they are needed, and releases them only to authorized persons. Then, Safeguard for Privileged Passwords automatically updates the account passwords based on configurable parameters.
Typically, a password release request follows this workflow.
- Request: Users that are designated as an authorized user of an entitlement can request passwords for any account in the scope of that entitlement's policies.
- Approve: Depending on how the Security Policy Administrator configured the policy, a password release request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved. This process ensures the security of account passwords, provides accountability, and provides dual control over the system accounts.
- Review: The Security Policy Administrator can optionally configure an access request policy to require a review of completed password release requests for accounts in the scope of the policy.
If you are designated as an authorized user of an entitlement, you can request passwords for any account in the scope of the entitlement's policies.
You can configure One Identity Safeguard for Privileged Passwords to notify you of pending password release workflow events, such as when a password release request is pending, denied, or revoked, and so forth. For more information, see Configuring alerts.
To request a password release (
web client)
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Click 
Home then New Request or open the 
My Requests page then click 
New Request.
NOTE: You can also submit an access request from your Favorites pane, if you previously saved it as a favorite.
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On the New Access Request page, select the accounts to be included in the access request and the type of access being requested for each selected account. The accounts include linked accounts, if any. You can search for accounts based on asset information. The assets available for selection are based on the scope defined in the entitlement's access request policies.
NOTE: Use the 
button to select the columns to display.
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Asset: The display name of the managed system.
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Account: The available account appears in the Account column. When an asset has multiple accounts available, either Select Account(s) or the account name appears as a hyperlink in the Account column. Click the hyperlink in the Account column to display a list of accounts available and select the accounts to be included in the access request.
If Show Account Availability is enabled you can identify if a privileged account is available or not. Accounts display a 
warning badge if in use by a request. An account's status is updated immediately after being changed in order to avoid overlapping account requests from multiple users. Hover over the badge to display <X> of <X> accounts in use. Showing account availability requires additional API queries that may impact performance. This toggle is set by the user not an administrator. There is no global toggle.
NOTE: When the policy governing the request has enabled Allow simultaneous access for multiple user access, the request may still be available even though Show Account Request Availability indicates it is in use.
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Access Type: The type of access request appears in the Access Type column. If the type is a drop-down, multiple access request types are available. Open the drop-down and select the access type, for example, Password, RDP, SSH, SSH Key, or Telnet.
- Account Description: (When applicable) The description of the account.
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Asset Description: (When applicable) The description of the asset.
You can remove an account from the list by clearing the check box associated with an entry in the grid.
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Click Next.
- On Request Details, configure the following settings, which will apply to all of the selected assets and accounts:
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Emergency Access: If the policy has emergency access enabled, select this option to gain immediate emergency access to this password. When you use Emergency Access, the request requires no approval.
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When:Select one of the following options:
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Now: If selected, the request is immediately created.
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Later: If selected, fields will appear allowing you to enter a specific date and time for the request in the user's local time.
- How Long: Based on the policy, do one of the following:
- View the Checkout Duration.
- If the Allow Requester to Change Duration option is enabled in the policy, you can set the days, hours, and minutes that you want to use the password. This overrides the Checkout Duration set in the access request policy.
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Ticket Number: If the policy requires a ticket number, enter a ticket number. If multiple accounts are in the request and one or more require a ticket number, the ticket number is applied to all of the requests associated with this access request. This feature is set up through the desktop client.
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Reason: If the policy requires a reason, enter a reason. If multiple accounts are in the request and one or more require a reason. The reason is applied to all of the requests associated with this access request.
Select the Description down arrow to view the description defined for the selected reason.
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Comment: If required, enter information about this request. When multiple accounts are specified in the request, if any of the selected accounts require a comment, you must enter a comment. The comment will be applied to all of the requests associated with this access request. The limit is 1000 characters.
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To save the access request as a favorite, select the Save this request as a favorite check box and enter a name for the request.
This access request is then added to your Favorites. In the web client, favorites are displayed on the 
Home page and the My Requests page. For more information, see Favorites (web client).
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After entering the required information, click Submit Request.
Additional information displays if the access requests submitted were unsuccessful with information on how to address the issues. Once they have been addressed, you can resubmit the request.
When the request has been approved, you can use the password. For more information, see Taking action on a password release request.
To request a password release (
desktop client)
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Go to the Home page, then click New Request.
NOTE: You can also submit an access request from your Favorites pane, if you previously saved it as a favorite.
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On Asset Selection, select the assets to be included in the access request. The assets available for selection are based on the scope defined in the entitlement's access request policies. There is a limit of 50 assets.
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On Account & Access Type Selection, select the accounts to be included in the access request and the type of access being requested for each selected account. The accounts include linked accounts, if any.
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Asset: The display name of the managed system.
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Account: The available account appears in the Account column. When an asset has multiple accounts available, either Select Account(s) or the account name appears as a hyperlink in the Account column. Click the hyperlink in the Account column to display a list of accounts available and select the accounts to be included in the access request.
If Show Account Availability is enabled you can identify if a privileged account is available or not. Accounts display a warning badge if in use by a request. An account's status is updated immediately after being changed in order to avoid overlapping account requests from multiple users. Hover over the badge to display <X> of <X> accounts in use. Showing account availability requires additional API queries that may impact performance. This toggle is set by the user not an administrator. There is no global toggle.
NOTE: When the policy governing the request has enabled Allow simultaneous access for multiple user access, the request may still be available even though Show Account Request Availability indicates it is in use.
You must have the column, Availability check box selected to show accounts that are available.
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Access Type: The type of access request appears in the Access Type column. If the type is a hyperlink, multiple access request types are available. Select the hyperlink and select the access type, for example, Password, RDP, SSH, SSH Key, or Telnet.
You can remove an asset or account from the list. Select the entry in the grid and click 
Delete.
- On Request Details, configure the following settings, which will apply to all of the selected assets and accounts:
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Normal Access: If the policy has emergency access enabled, select this option to gain normal access to this password. Normal access ensures the access request goes through the entire end-to-end access release process from request to approval to review as defined in the policy by the Security Policy Administrator.
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Emergency Access: If the policy has emergency access enabled, select this option to gain immediate emergency access to this password. When you use Emergency Access, the request requires no approval.
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Request Immediately: If selected, the request is immediately created. You can clear this option to enter a specific date and time for the request in the user's local time.
- Checkout Duration: Based on the policy, do one of the following:
- View the Checkout Duration.
- If the Allow Requester to Change Duration option is enabled in the policy, you can set the days, hours, and minutes that you want to use the password. This overrides the Checkout Duration set in the access request policy.
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Ticket Number: If the policy requires a ticket number, enter a ticket number. If multiple accounts are in the request and one or more require a ticket number, the ticket number is applied to all of the requests associated with this access request. This feature is set up through the desktop client.
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Reason: If the policy requires a reason, enter a reason. If multiple accounts are in the request and one or more require a reason. The reason is applied to all of the requests associated with this access request.
Select the Description down arrow to view the description defined for the selected reason.
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Comment: If required, enter information about this request. When multiple accounts are specified in the request, if any of the selected accounts require a comment, you must enter a comment. The comment will be applied to all of the requests associated with this access request. The limit is 255 characters.
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To save the access request as a favorite, click the Add to Favorites button.
Add to Favorites displays, allowing you to specify a name and description for the access request. It also allows you to assign a color to the request's icon.
This access request is then added to your Favorites. In the desktop client, select the favorite request from the Favorites pane. In the New Access Request dialog, you can edit the request details or enter a required reason or comment before submitting the request. For more information, see Desktop client favorite request.
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After entering the required information, click Submit Request.
The Results dialog displays the access requests submitted and whether a request was successful. If unsuccessful due to usage restrictions, a message returns the time available.
When the request has been approved, you can use the password. For more information, see Taking action on a password release request.
The actions that can be taken on a password release request depends on the state of the request and the client interface you are using.
( desktop client) To take action on a password release request
- From your Home page, the Requests widget has these controls:
- Open the list of requests and select one of the following view filters. The number indicates how many requests are in that state.
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All: Requests in all states.
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Available: Approved requests that are ready to view or copy.
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Approved: Requests that have been approved, but the check out time has not arrived.
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Pending: Requests that are waiting for approval or for pending accounts restored when using the Safeguard for Privileged Passwords suspend feature.
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Revoked: Approved requests retracted by the approver. The approver can revoke a request between the time the requester views the password and checks it in.
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Expired: Requests for which the Checkout Duration has elapsed.
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Denied: Requests denied by the approver.
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Select an account to see the details of the password release request.
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Take the following actions on password release requests:
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Approved: Select 
Cancel to remove the request.
A password release request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.
- Pending: Select Cancel to remove the request.
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Revoked: Select 
Resubmit Request to request the password again.
Select 
Remove to delete the request from the list.
( web client) To take action on a password release request
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From the web client, click My Requests. Use any of the following methods to control the request displayed:
- You can take any of the following actions on the password release request:
- Available request: Make selections on the request based on your user interface.
- The name, account, and remaining time is displayed.
- If your browser allows, click
Copy to check out the password. This puts the password onto your clipboard, ready for you to use. Or, click 
Show to check out the password and view the password. A password displays on your screen for 20 seconds. The web client displays up to 10,000 characters before truncating the password, however the API allows any set password payload below 1MBb. If the password changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password.
- Select
Hide to conceal the information from view.
- Once you are done working, click
Check-In Request to complete the password check out process.
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Approved request: Select 
Cancel Request to remove the request.
A password release request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.
- Pending request: Select Cancel Request to remove the request.
- Revoked request: Select Resubmit to request the password again.
- Expired request: Select Remove Request to delete the request from the list.
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Denied request: Select Resubmit to request the password again.
Select Remove Request to delete the request from the list.
(
(expand down) to open the list of active requests.
Popout to float the Requests pane. You can then select and drag the pane to any location on the console and resize the window.Open the list of requests. 
Check-In to complete the password check out process. 
then select Check-In All Available to check-in all the available requests, Clear All to remove all requests, or Cancel All Pending Time Requested to cancel and remove all pending requests.
then select to sort by Account Name, Asset Name, Due Next, Expiring Next, Most Recent, or Status.
sort up or 
sort down to sort in ascending or descending order.
Filters to filter by the status.
Search to see a list of searchable elements. Or enter search characters. For more information, see 
button associated with the request to view the comment.