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Safeguard for Privileged Passwords On Demand Hosted - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Activity Center Search box Privileged access requests Toolbox Accounts Account Groups Assets
General/Properties tab (asset) Accounts tab (asset) Account Dependencies tab (asset) Owners tab (asset) Access Request Policies tab (asset) Asset Groups tab (asset) Discovered SSH Keys (asset) Discovered Services tab (asset) History tab (asset) Managing assets
Asset Groups Discovery Entitlements Linked Accounts Partitions Profiles Settings
Access Request settings Appliance settings Asset Management settings Tags Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings Security Policy Settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

Admin password reset

If your Bootstrap Administrator's password is locked out when using the hardware appliance or AWS or Azure virtual deployment, you can reset it to the initial password.

NOTE: If a user has not logged onto Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account. This is set using the Deactivate After setting in Administrative Tools | Settings | Safeguard for Privileged Passwords Access | Login Control.

To reset the Bootstrap Administrator's password

  1. Connect to the recovery Kiosk, either physically via serial cable or via the IPMI network interface.

  2. From the Recovery Kiosk, select the Admin Password Reset option.
  3. Press the right arrow.
  4. At id, enter your identification and press the Tab key (or down arrow).

  5. At Get Challenge, press the Enter key.

    Safeguard for Privileged Passwords produces a challenge.

  6. Copy and paste the challenge into a text document and send it to One Identity Support.

    • A challenge response is only good for 48 hours.

    • Do not navigate away from the page or refresh during a challenge response operation. Doing so will invalidate the challenge response. Do not disconnect the serial cable.

  7. When you get the response from One Identity Support, copy and paste the response into the kiosk screen and select Reset Password. The response is only valid for 24 hours from when it was generated by One Identity.

  8. Once the operation has completed, the password for the admin account is defaulted back to Admin123

NOTE: Best practice: To keep your appliance secure, change the default password for the Bootstrap Administrator’s account.

See the following Knowledge Base Article for more information, including using the MGMT port to reset the admin password: KB 279291: How to reset the Admin password.

Factory reset from the Recovery Kiosk

There is a Factory Reset selection in the Recovery Kiosk. Factory Reset allows you to reset a Safeguard for Privileged Passwords hardware appliance to recover from major problems or to clear the data and configuration settings on the appliance.

Factory reset is not an option for virtual appliances. You will need to redeploy the appliance.

Caution: Care should be taken when performing a factory reset against a physical appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. Performing a factory reset will NOT reset the BMC/IPMI interface or the IP address. However, the BMC/IPMI interface will need to be reenabled after the reset has completed (for more information, see Lights Out Management (BMC)).The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up Safeguard for Privileged Passwords for the first time.

In addition, performing a factory reset may change the default SSL certificate and default SSH host key.

The appliance resets to the current Long Term Support (LTS) version. For example, if you are using version 6.6 (feature release) or 6.0.6 LTS (maintenance Long Term Support release) and then factory reset, you appliance will reset down to 6.0 LTS and you will have to patch up to your current version. For more information, see Long Term Support (LTS) and Feature Releases.

Factory reset on a clustered appliance

Performing a factory reset on a clustered hardware appliance will not automatically remove the appliance from a cluster. The recommended best practice is to unjoin an appliance from the cluster before performing a factory reset on the appliance. After the unjoin and factory reset, the appliance must be configured again. For more information, see Setting up Safeguard for Privileged Passwords for the first time.

To perform a factory reset from the Recovery Kiosk

CAUTION: As part of the factory reset process, you will be performing a challenge response operation. To avoid invalidating the challenge response, do NOT navigate away from the page or refresh.

If the challenge response operation is invalidated, try restarting the process to generate a new challenge response. If that fails, contact One Identity Support for assistance.

  1. To perform a hardware factory reset, go to the Recovery Kiosk. For more information, see Recovery Kiosk (Serial Kiosk).

  2. Select Factory Reset.

  3. Press the right arrow.

  4. At id, enter your email or name and press the Tab key (or down arrow).

  5. At Get Challenge, press the Enter key. Safeguard for Privileged Passwords produces a challenge. (If the challenge is not shown, maximize Putty.)

  6. Copy and paste the challenge into a text document and send it to One Identity Support. A challenge response is only good for 48 hours.

    Do not navigate away from the page or refresh during a challenge response operation. Doing so will invalidate the challenge response and you will need to restart the process.

  7. When you get the response from One Identity Support, copy and paste the response into the kiosk screen and select Factory Reset. The response is only valid for 24 hours from when it was generated by One Identity.

  8. Once the factory reset is completed the appliance will need to be reconfigured.

See the following Knowledge Base Article for details on using the MGMT network interface for factory reset: KB 232766: What are the steps to perform a factory reset from the recovery kiosk or MGMT network interface on physical devices?

Support bundle

Prior to using the Support Bundle function, set up a Windows share where the support bundle is to be sent.

To generate a support bundle

  1. From the Recovery Kiosk, select the Support Bundle option.
  2. Press the right arrow.

  3. Select the type of support bundle to be generated:

    • Support Bundle
    • Quarantine Bundle

  4. When prompted, enter the following information:

    • Address: Enter the address of the Windows share (<IP Address>\<ShareName>) where the support bundle is to be saved.
    • User: Enter the user name to be used to access the Windows share.

    • Password: Enter the password associated with the specified user account.

      NOTE: If you set up the Windows share to allow anonymous access, you will not be prompted to enter a user name or password.

  5. Select Copy to Share. When completed, a message appears stating that a support bundle has been sent to the specified share.

Replica not adding

If you receive a persistent message that says, An internal request has timed out... when you attempt to add an appliance to a cluster, ensure that the appliance is at the same version of Safeguard for Privileged Passwords as the primary. All members of a cluster must be the same.

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