The most common causes of failure in SPP are either connectivity issues between the appliance and the managed system, or problems with service accounts.

Always verify network connectivity and asset power before troubleshooting.

The following topics explain some possible reasons that Check Password, Change Password, and Set Password may fail, and gives you some corrective steps you can take.

• Change password or SSH key fails: Learn about a possible resolution if Change Password fails.
• Incorrect authentication credentials: Learn how to resolve incorrect service account credentials.
• Missing or incorrect SSH host key: Learn how to resolve issues with SSH host keys.
• No cipher supported error: Learn how to resolve cipher support issues.
• Service account has insufficient privileges: Learn how to resolve service account privilege issues.