In an access request policy, a Security Policy Administrator can require that a requester provide a reason for requesting access to a password, SSH key, or session. Then, when requesting access, the user can select a predefined reason from a list. For example, you might use these access request reasons:

  • Software Updates
  • System Maintenance
  • Hardware Issues
  • Problem Ticket

To configure access request reasons

  1. Navigate to Security Policy Management > Settings > Reasons.
  2. Click Add to add a new reason.
  3. In the New Reason dialog, enter the following:

    1. Name: Enter a name for the reason. Limit: 50 characters

    2. Description: Enter a description for the reason. Limit: 255 characters

  4. Click Save.

To edit a reason, select a previously configured reason and click Edit.

To delete a reason, select a previously configured reason and click Delete.