The video walk-through the overview of Asset and Hardware management and Helpdesk (Case Management) module in Identity Manager Version 7.
Asset and Hardware Management
Demonstrate how hardware asset information are managed within D1IM. "WorkDesk" concept has been introduced to manage the assignment of hardware and how it can be assigned to a person to allow functional hardware assignment instead of personal hardware assignment.
Helpdesk (Case Management)
Demonstrate how Helpdesk (Case Management) is enabled to connect resources (including hardware) and people without manual operations, plan and track manual provisioning and to integrate any manual workflows.