Return
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Title
Unable to Download the VM Compatible Backup from SPP -
Description
This article assumes that you have already authorized the VM Compatible backup from the Primary physical appliance and created a protected backup (using a Password or GPG Key protection) as required for downloading a VM compatible backup.
When trying to download a VM Compatible Backup, the download progress bar shows up initially then disappears and the backup is not downloaded. -
Resolution
STATUS:
A backup download issue from Web UI was fixed in SPP 7.4
WORKAROUND:
Install Safeguard-PS module and use the commands below to connect and download the VM Compatible Backup via PowerShell:
- Use the command Connect-Safeguard to authenticate to the SPP physical appliance.
- Use the following command to export the VM Compatible Backup:
invoke-safeguardmethod appliance get "Backups/$id/Download" -Parameters @{vmCompatible = "true"} -OutFile "vmCompatibleBackup.sgb"
- replace the $id with the id of the protected backup which can be retrieved using (GET /Backups) from Swagger via the Appliance API
For more details on installing the Safeguard-PS module, please refer to KB 4260303