Product change notifications
Employees can be notified when a product is replaced by another product on a fixed date. The request recipient is automatically notified by email once notification procedures are in place and the Change product task is run.
TIP:
To use different mail template than the default for this notification
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Open the VI_ESS_PersonWantsOrg Send Mail Product Expires Soon process in the Designer.
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Change the process properties in the pre-script for generating the UID_RichMail.
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Select the Database > Save to database and click Save.
Detailed information about this topic
Default mail templates
One Identity Manager supplies mail templates by default. These mail templates are available in English and German. If you require the mail body in other languages, you can add mail definitions for these languages to the default mail template.
To edit a default mail template
Related topics
Bulk delegation notifications
You have the option to delegate all your responsibilities to one person in the Web Portal. If you have a lot of responsibilities, it is possible that not all the delegations are carried out. A delegator can send a notification to themselves if an error occurs.
To send a notification if bulk delegation fails
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In the Designer, set configuration parameter QER | ITShop | MailTemplateIdents | InformRequestorAboutMassDelegationErrors.
By default, a notification using the Delegation - mass delegation errors occurred mail template is sent.
TIP: To use something other than the default mail template for these notifications, change the value of the configuration parameter in the Designer.
Related topics
Approval by mail
To provide approvers who are temporarily unable to access One Identity Manager tools with the option of making approval decisions on requests, you can set up approvals by email. In this process, approvers are notified by email when a request attestation case is pending their approval. Approvers can use the relevant links in the email to make approval decisions without having to connect to the Web Portal. This generates an email that contains the approval decision and in which approvers can state the reasons for their approval decision. This email is sent to a central mailbox. One Identity Manager checks this mailbox regularly, evaluates the incoming emails and updates the status of the request procedures correspondingly.
IMPORTANT: An approval cannot be sent by email if multi-factor authentication is configured for the requested product. Approval mails for such requests produce an error message.
Prerequisites
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If you use a Microsoft Exchange mailbox, configure the Microsoft Exchange with:
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Microsoft Exchange Client Access Server version 2007, Service Pack 1 or higher
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Microsoft Exchange Web Service .NET API Version 1.2.1, 32-bit
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If you use an Exchange Online mailbox, register an application in your Azure Active Directory tenant in the Microsoft Azure Management Portal. For example, One Identity Manager <Approval by mail>.
For more information about how to register an application, see https://docs.microsoft.com/en-us/exchange/client-developer/exchange-web-services/how-to-authenticate-an-ews-application-by-using-oauth#register-your-application.
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The One Identity Manager Service user account used to log into Microsoft Exchange or Exchange Online requires full access to the mailbox given in the QER | ITShop | MailApproval | Inbox configuration parameter.
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The QER | ITShop | MailTemplateIdents | RequestApproverByCollection configuration parameter is not set.
To set up approval by email
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In the Designer, set the QER | ITShop | MailApproval | Inbox configuration parameter and enter the mailbox to which the approval mails are to be sent.
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Set up mailbox access.
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In the Designer, set the QER | ITShop | MailTemplateIdents | ITShopApproval configuration parameter.
The mail template used to create the approval decision mail is stored with this configuration parameter. You can use the default mail template or add a custom mail template.
TIP: In this case, also change the VI_MailApproval_ProcessMail script.
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Assign the following mail templates to the approval steps.
Table 60: Mail templates for approval by mail
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Mail template request |
IT Shop request - approval required (by mail) |
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Mail template reminder |
IT Shop request - remind approver (by mail) |
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Mail template delegation |
IT Shop request - delegated/additional approval (by mail) |
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Mail template rejection |
IT Shop request - reject approval (by mail) |
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In the Designer, configure and enable the Processes IT Shop mail approvals schedule.
Based on this schedule, One Identity Manager regularly checks the mailbox for new approval mails. The mailbox is checked every 15 minutes. You can change how frequently it checks, by altering the interval in the schedule as required.
To clean up a mail box
Related topics
