Cart items
Use Cart items to assign the product.
To add a new request item to the request template
Table 82: Cart items
|
product |
Products that can be requested with this request template. All service items are shown in the menu, whose products are assigned to at least one shelf in the IT Shop.
-
To add other products to the request template, click  .
-
To delete a cart item, click  . |
|
Quantity |
Number of products to request.
You need to customize your Web Portal in order to use these values. For more information about this, see the One Identity Manager Web Designer Reference Guide. |
|
Additional request data |
Additional information is required for the request. |
Deleting request templates
To delete a request template
-
In the Manager, select the IT Shop > Request templates category.
-
Select a request template in the result list.
-
Click in the result list.
NOTE: Every owner can delete his own request templates in the Web Portal. One Identity Manager users with the Request & Fulfillment | IT Shop | Administrators application role can delete the request templates of all owners.
Recommendations and tips for transporting IT Shop components with the Database Transporter
For more information about working with change labels and about transporting changes with the Database Transporter, see the One Identity Manager Operational Guide.
To transport IT Shop components with the Database Transporter, take the following into account:
-
In one transport package, only include a maximum of one shop with shelves and customer nodes including the dynamic roles and, if necessary, associated approval policies.
-
You should not transport products that reference target system entitlements. Target system entitlements are loaded into the database by synchronization and obtain different UIDs in different databases. This means that references to these entitlements do not match up in the products.
-
Approval policies, approval workflows, approval steps, and approval procedures should be transported together. If necessary, mail templates and mail definitions must be transported as well.
-
If IT Shop components reference application or business roles, they must also be transported along with their child roles.
-
Transport translations if required.
-
If you want to group several objects and dependencies and other changes into a transport package, work with change labels where possible. In the Database Transporter, you can export change labels to a transport package. You can import the transport package with the Database Transporter.
-
Alternatively, you can transport a single object with its dependencies by creating an export in transport format. Then you can import the export with the Database Transporter.
Troubleshooting errors in the IT Shop
