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Identity Manager 9.1.2 - Help Desk Module User Guide

Creating and editing support teams

To create and edit a support team

  1. In the Manager, select the Help desk > Basic configuration data > Support team category.

  2. In the result list, select the support team and run the Change main data task.

    - OR -

    Click in the result list.

  3. Enter the required data on the main data form.

  4. Save the changes.
Detailed information about this topic

General main data for support teams

Enter the following data on the General tab.

Table 10: General main data of a support team
Property Description

Display name

Name for displaying the group in the user interface of One Identity Manager tools.

Email address

Support team's email address.

group

Name of the group.

Description

Text field for additional explanation.

Deactivated

Specifies whether the support team in is use. Set this option if you want to block usage by this support team.

Organizational main data for support teams

Enter the following main data on the Organizational tab.

Table 11: Organizational main data of a support team
Property Description

Department

Department to which the team is assigned.

Location

Location to which the team is assigned.

Cost center

Cost center to which the team is assigned.

Office mailbox

Office mailbox.

Custom main data for support teams

Table 12: Custom main data for a support team
Property Description

Spare field no. 01 ... Spare field no. 10

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

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