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Identity Manager On Demand - Starling Edition Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Main data for service categories

Enter the following main data of a service category. If you add a new service category, you must fill out the required fields.

Table 8: General main data of a service category

Main data

Meaning

Service category

The service item’s name.

Special service category

Specifies whether the service category has a special purpose.

Parent service category

If you want to have service categories in a hierarchical structure, select a parent service category from the list.

Product owners

Assign a Request & Fulfillment | IT Shop | Product owner application role.

Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request.

To create a new application role, click . Enter the application role name and assign a parent application role.

Attestors

Assign a Request & Fulfillment | IT Shop | Attestor application role.

The members of this application role can chosen as attestor in an attestation procedure.

To create a new application role, click . Enter the application role name and assign a parent application role.

For more information, see the One Identity Manager Attestation Administration Guide.

Approval policies

Approval policies used to determine the approver when the service item is requested from a service category in the IT Shop.

Request property

Select a request property using the additional request parameters that are defined for a request.

Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.

To create a new request property, click and enter the request property's name. Then define the request parameters.

Purchase price, sales price, internal price, currency

Enter the required price information for the service category accounting.

Sort order

Customer specific criteria for sorting assigned service items.

Reason type on request

Specifies which type of reason is required when requesting a service item from this service catalog.

  • Optional: A reason can be provided if required.

  • Reason required (standard or free): A standard reason must be selected or a reason given with any text.

  • Free text required: A reason must be given with freely selected text.

NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons.

Reason type on approval

Specifies which type of reason is required when granting approval to a service item from this catalog.

  • Optional: A reason can be provided if required.

  • Reason required (standard or free): A standard reason must be selected or a reason given with any text.

  • Free text required: A reason must be given with freely selected text.

NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons.

Reason type on denial

Specifies which type of reason is required when denying approval to a service item from this catalog.

  • Optional: A reason can be provided if required.

  • Reason required (standard or free): A standard reason must be selected or a reason given with any text.

  • Free text required: A reason must be given with freely selected text.

NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons.

Description

Text field for additional explanation.

Full name

Full name of the service category.

Remarks

Text field for additional explanation.

Picture

Picture for this service category. Select the path where the picture is stored.

Spare field no. 01 - spare field no. 10

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Detailed information about this topic

Default service categories

One Identity Manager provides service categories by default. These service categories make up the default service items in the service catalog.

To edit default service categories

  • In the Manager, select the IT Shop > Basic configuration data > Service categories > Predefined category.

Assigning service items to service categories

Use this task to assign any number of service items to a service category.

To assign service items to a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Assign service items task.

    In the Add assignments pane, assign service items.

    TIP: In the Remove assignments pane, you can remove service item assignments.

    To remove an assignment

    • Select the service item and double-click .

  4. Save the changes.

Assigning object-dependent references to a service category

Object-dependent references can be assigned to service categories. Use object-dependent references to configure your Web Portal with the Web Designer. All object-dependent references whose type references the AccProductGroup table can be assigned. For more information about this, see the One Identity Manager Web Designer Reference Guide.

To assign object-dependent references to a service category

  1. In the Manager, select the IT Shop > Basic configuration data > Service categories category.

    - OR -

    In the Manager, select the IT Shop > Service catalog category.

  2. Select the service category in the result list.

  3. Select the Assign object-dependent references task.

    In the Add assignments pane, assign object-dependent references.

    TIP: In the Remove assignments pane, you can remove object-dependent reference assignments.

    To remove an assignment

    • Select the object-dependent reference and double-click .

  4. Save the changes.
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