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Identity Manager On Demand - Starling Edition Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Using cost centers to find approvers

Use the following procedure to determine the approver through a cost center given in the request.

Table 35: Approval procedures for determining approvers for a cost center

Approval procedure

Approver

PP

A cost center is entered in the request. The cost center is assigned a manager.

The manager of the given cost center is established as approver.

PR

A cost center is entered in the request. The cost center is assigned an application role in the Role approver menu.

All secondarily assigned identities of this application role are determined to be approvers.

Approvers are determined following the same method as described in Using approval roles to find approvers.

PI

A cost center is entered in the request. The cost center is assigned an application role in the Role approver (IT) menu.

All secondarily assigned identities of this application role are determined to be approvers.

Approvers are determined following the same method as described in Using approval roles to find approvers.

Using departments to find approvers

Use the following procedure to determine the approver through a department given in the request.

Table 36: Approval procedures for determining approvers for a department

Approval procedure

Approver

DP

A department is entered in the request. The department is assigned a manager.

The manager of the given department is established as approver.

DR

A department is entered in the request. The department is assigned an application role in the Role approver menu.

All secondarily assigned identities of this application role are determined to be approvers.

Approvers are determined following the same method as described in Using approval roles to find approvers.

DI

A department is entered in the request. The department is assigned an application role in the Role approver (IT) menu.

All secondarily assigned identities of this application role are determined to be approvers.

Approvers are determined following the same method as described in Using approval roles to find approvers.

Using requested roles to find approvers

If membership in or assignment to a hierarchical role is requested and the manager of the requested role is to be the approver, use the MS approval procedure. Then the manager and deputy of the requested department, cost center, business role or location are determined as the approvers. This approval procedure can only be used for assignment requests.

Waiting for further approval

NOTE: Only one approval step can be defined with the WC approval procedure per approval level.

Use the WC approval procedure within an approval process to ensure that a defined prerequisite is fulfilled before the request is approved. Therefore, the approval of a permissions group request should only take place if the corresponding user account exists. Deferred approval is useful when a request should be tested for rule conformity. If the user account does not exist when the requested permissions groups are tested, any rule violations that may occur due to the request will not be logged.

You can specify which prerequisites have to be fulfilled so that a request can be presented for approval by defining an appropriate condition. The condition is evaluated as a function call. The function must accept the request UID as a parameter (PersonWantsOrg.UID_PersonWantsOrg). It must define three return values as integer values. One of the following actions is carried out depending on the function’s return value.

Table 37: Return value for deferred approval

Return value

Action

Return value > 0

The condition is fulfilled. Deferred approval has completed successfully. The next approval step (in case of success) is carried out.

Return value = 0

The condition is not yet fulfilled. Approval is rolled back and is retested the next time DBQueue Processor runs.

Return value < 0

The condition is not fulfilled. Deferred approval has failed. The next approval step (in case of failure) is carried out.

To use an approval procedure

  1. Create a database function which tests the condition for the request.

  2. Create an approval step with the WC approval procedure. Enter the function call in Condition.

    Syntax: dbo.<function name>

  3. Specify an approval step in the case of success. Use an approval procedure with which One Identity Manager can determine the approvers.

  4. Specify an approval step in the case of failure.

Example

To check whether the necessary user account exists when the permissions group is requested, you can use the TSB_FGIPWODecisionForGroup function that is supplied.

Table 38: Example of an approval step with deferred approval

Single step:

Waiting Condition

Approval procedures:

WC - Waiting for further approval

Condition:

dbo.TSB_FGIPWODecisionForGroup

Number of approvers:

1

Table 39: Return value for deferred approval decisions in the TSB_FGIPWODecisionForGroup function

Return value

Action

Return value > 0

The user account exists, thus fulfilling the condition. The delayed approval is decided positively. The request is passed onto the next approval step. Now an approval step must follow which can establish the approvers for the request.

Return value = 0

The condition is not fulfilled. There is a request pending for a user account or the identity has an account definition with which a user account could be created. Approval is, therefore, deferred, and tested again on the next DBQueue Processor run.

Return value < 0

The condition is not fulfilled. There is no request for a user account and the identity does not have an account definition with which a user account could be created. The delayed approval is decided negatively. The request is passed onto the next approval step.

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