Renewing requests
The request recipient receives a message before reaching the expiry date and has the possibility to extend the period. For more information, see Sequence for limited requests. The request is canceled once the expiry date has been reached.
The customer has the option to renew a request. If the customer uses this option, the extension (as in the original request) needs to approved through an approval process. The renewal workflow stored with the approval policy is used for this purpose. If the extension is denied, the original request runs out at the given date. You can also limit renewals in the same way. The renewal's expiration date is calculated from the date of the renewal's approval and the validity period of the product if no Valid until date was specified at the time of the renewal.
A limited request might look like the following a sequence:
| Service item |
Validity period: 90 days |
| Requested on: 1/2/2017 |
Valid until: 4/1/2017 11:59 PM |
| Approved on: 1/5/2017 |
Valid until: 4/5/2017 11:59 PM |
| Renewed until: 3/31/2017 |
Renewal valid until: 4/30/2017 12:00 PM |
| Approved on: 4/2/2017 |
Valid until: 4/30/2017 12:00 PM |
| Canceled on: 4/10/2017 |
Unsubscribed as from: 4/14/2017 11:59 PM |
| Approved on: 4/11/2017 |
Valid until: 4/11/2017 11:59 PM |
NOTE: Ensure that times in the One Identity Manager tools, for example, the Web Portal, are in the user's local time.
Related topics
Canceling or unsubscribing requests
DBQueue Processor checks whether the request's expiry date has passed using a scheduled One Identity Manager task, which compares it against current UTC time. If the expiry date has passed, the request is canceled; the resulting assignments removed. You can configure this behavior.
If necessary, temporary requests can be unsubscribed. If the expiry date has passed, the unsubscription workflow stored at the decision guideline is run in this case. The unsubscription must be approved; only then will the assignment be permanently removed. If another request exists for the product, perhaps with the status Pending, the expired request will be canceled and replaced by the pending request.
To unsubscribe temporary requests on expiry
If the configuration parameter is set, requests with the status Assigned or Renewal will be unsubscribed. The unsubscription workflow entered in the approval policy runs through if no other request exists for the product, which now takes effect. Once the unsubscription is approved, the assignment will be removed. Expired requests with the status approved, pending, request are canceled.
NOTE: If the unsubscription is denied, the approver must enter a new Valid until date. Otherwise, the request is given Assigned status and the unsubscription workflow runs again.
Related topics
Checking request validity periods
If a customer has requested a product with a limited validity period, the validity period must be tested for validity in subsequent requests for this product for the same customer. If the validity period is not in effect, the request is not permitted. By default, new requests are permitted if they fall in a time period that is not covered by another pending request. However, the validity periods of different requests may not overlap. You can define the desired behavior for the validity period over configuration parameters. The configuration parameters are set by default. In this check, all requests of the same product for the same request recipient are taken into account even if the product came from different shelves.
To define differing behavior
Table 58: Effect of the QER | ITShop | GapBehavior | GapDefinition configuration parameter
|
0 |
Only pending requests are taken into account by the check. (default) |
|
1 |
Only approved requests are taken into account by the check. |
|
2 |
Only assigned requests are taken into account by the check. |
Table 59: Effect of the QER | ITShop | GapBehavior | GapFitting configuration parameter
|
0 |
Validity periods can overlap. (default)
A new request is accepted if its validity period fits into at least one free time slot between two existing requests. |
|
1 |
Validity periods cannot overlap.
A new request is accepted if its validity period fits exactly into a free time slot between two existing requests. |
|
2 |
The validity period is not checked.
A request is accepted even if there is already a request for the same validity period. |
If the configuration parameters are disabled, One Identity Manager behaves as in option 0.
Figure 10: Example of possible validity period for GapDefinition = 0 and GapFitting = 0
Figure 11: Example of possible validity period for GapDefinition = 1 and GapFitting = 1
Related topics
Relocating a customer or product to another shop
If a customer requests a product from a shop or shopping center and then changes to another at a later date, the product request is closed and the product is canceled. The same applies if a requested product is moved to another shelf.
You can label product service items with Retain service item assignment on relocation to retain their requests when they relocate. All pending or approved requests in the shop are transferred to any shop in which the employee is a customer and that contains the requested products. In connection with this, pending requests are reset, which means the requests have to go through the approval process from the beginning again.
Detailed information about this topic
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