To direct others to a specific service category or product on the Web Portal request page, you can link to the relevant service category or product using the /#/newrequest/allProducts?serviceCategory=<UID-of-service-category> or the /#/newrequest/allProducts?serviceItem=<UID-of-service-item> URL parameter.
Use the Administration Portal to configure the settings for delegating responsibilities in the Web Portal.
Specify whether users can delegate multiple responsibilities that are grouped together in sets (global delegations). Users then select responsibilities grouped by topic instead of individual responsibilities in order to delegate them.
Required configuration keys:
Sets of responsibilities can be delegated (global delegations) (EnableNewDelegationSubstitute): Specifies whether users can delegate responsibilities grouped by topic.
To enable or disable global delegations
Log in to the Administration Portal (see Logging in to the Administration Portal).
In the navigation, click Configuration.
On the Configuration page, in the Show configuration for the following API project drop-down, select the Web Portal API project.
Expand the Sets of responsibilities can be delegated (global delegations) configuration key.
Perform one of the following actions:
To enable global delegations, select the Sets of responsibilities can be delegated (global delegations) check box.
To disable global delegations, clear the Sets of responsibilities can be delegated (global delegations) check box.
Click Apply.
Perform one of the following actions:
If you want to apply the changes locally only, click Apply locally.
If you want to apply the changes globally, click Apply globally.
Click Apply.
Specify whether users can delegate individual responsibilities (individual delegations).
Required configuration keys:
Individual responsibilities can be delegated (individual delegations) (EnableNewDelegationIndividual): Specifies whether users can delegate certain individual responsibilities.
To enable or disable individual delegations
Log in to the Administration Portal (see Logging in to the Administration Portal).
In the navigation, click Configuration.
On the Configuration page, in the Show configuration for the following API project drop-down, select the Web Portal API project.
Expand the Individual responsibilities can be delegated (individual delegations) configuration key.
Perform one of the following actions:
To enable individual delegations, select the Individual responsibilities can be delegated (individual delegations) check box.
To disable individual delegations, clear the Individual responsibilities can be delegated (individual delegations) check box.
Click Apply.
Perform one of the following actions:
If you want to apply the changes locally only, click Apply locally.
If you want to apply the changes globally, click Apply globally.
Click Apply.
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