You can delete request templates at anytime if they are no longer used. You can delete only your personal request templates.
To delete a request template
In the menu bar, click Request > My Requests.
On the My Requests page, click the Maintain templates tile.
On the Cart Templates page, next to the request template that you want to delete, click 
In the Delete template dialog, confirm the prompt with Yes.
Many requests go through a manual approval process in order to ensure the correct assignment of products. If the request requires approving or denying, the request classifies as pending and as approver you can make the approval decision. If you need more information to make an approval decision, you can submit an inquiry, add more approvers, or reroute the request.
If you are the approver of certain products and identities request these products, you can display the requests. Then you can make approval decisions about the pending requests (see Approving and denying requests).
To display pending requests
In the menu bar, click Request > My Actions.
On the My Actions page, click Pending Requests.
This opens the Pending Requests page
(Optional) To display details of a pending request, click the request whose details you want to see.
If you are the approver of a particular product and an identity makes a request for this product, you can grant or deny approval for the request. If you approve a request, the product is available to the identity.
To make an approval decision about a pending request
In the menu bar, click Request > My Actions.
On the My Actions page, click Pending Requests.
On the Pending Requests page, perform one of the following actions:
To approve a request, click 
To deny a request, click 
TIP: To grant or deny approval for all the requests displayed, click 
Click Next.
(Optional) On the Pending Requests – Approvals page, perform the following actions:
For approved requests:
To provide a reason for all approved requests, enter the reason in the Reason for approvals field.
To use a predefined standard reason for all approved requests, select the reason in the Standard reason list.
For denied requests:
To provide a reason for all denied requests, enter the reason in the Reason for approvals field.
To use a predefined standard reason for all denied requests, select the reason in the Standard reason list.
To provide an individual reason for an approval decision, click Enter a reason and enter your reason.
TIP: By giving reasons, your approvals are more transparent and support the audit trail.
NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.
(Optional) To specify the validity period for a requested product, perform the following actions:
In the list, in the Valid from column, click on a value.
In the Valid from dialog, specify from when the product is valid.
Click Close.
In the list, in the Valid until column, click on a value.
In the Valid until dialog, specify until when the product is valid.
Click Save.
(Optional) If the product requires multi-factor authentication, you are prompted to enter a security code. It may take a few minutes before the prompt appears. Perform one of the following actions:
Click Login with the Starling 2FA app and follow the app instructions on your mobile phone.
Click Send SMS or Phone call, enter the security code, and click Next.
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