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Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Displaying request rule violations

You can view which rule violations can be caused by requests.

NOTE: The check for rule violations that you can carry out for requests is ad-hoc. The rule violation overview for requests might be displayed in the overview, but no rule violations are detected during the ad-hoc check because the status in the overview is no longer up to date. For more information about compliance checking of requests, see the One Identity Manager IT Shop Administration Guide.

To display the rule violations of a request

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request whose rule violations you want to display.

  3. In the View Request Details side panel, click the Rule Violations tab.

  4. (Optional) To display the mitigating controls that are assigned to a rule violation, on the Rule Violations tab, click View mitigating controls.

Displaying archived requests

To obtain an overview of all archived request, you can display them.

To display archived requests

  1. In the menu bar, click Requests > Archived requests.

    This opens the Archived Requests page.

  2. (Optional) To display requests of another identity, in the Recipient or requester drop-down, select the

  3. (Optional) To display details of a request, click the request whose details you want to see.

Detailed information about this topic

Displaying archived request history

You can display the history of request to get an overview of all the actions and approvals in a request's workflow.

To display the history of a request

  1. In the menu bar, click Requests > Archived requests.

  2. (Optional) To display requests of another identity, in the Recipient or requester drop-down, select the

  3. On the Archived Requests page, click the request whose history you want to display.

  4. In the View Request Details side panel, click the Workflow tab.

Sharing products with others

You can share a product with other users so that they can also request the product.

To share a product with others

  1. In the menu bar, click Requests > New request.

    This opens the New Request page and displays all the available products.

  2. (Optional) To filter which products are displayed, perform one of the following actions:

    • In the search field, enter the name of a product you want to look for.

    • Click (Filter) and, in the Filter data side panel, create a custom filter condition (see Using filters).

      • To display only products that grant access to a specific entitlement, create a custom filter condition using the Grant access to the entitlement property.

    • In the Service Categories pane, click on the service category whose products you want to display.

    The relevant products are displayed.

    TIP: If you want to change the selected service category, in the Service Categories pane, click on another service category or Root category (all products).

    If the service category contains subcategories, click (expand) next to the corresponding service category.

    To display the products of the main categories and subcategories combined, enable Include child categories.

  3. Click the product that you want to share.

  4. In the View Product Details side panel, click Copy Url.

  5. You can now use the URL from your clipboard as required. For example, you can insert the URL into an email and send it to other users.

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