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One Identity Starling Hosted - User Guide

Resetting password

The following procedure applies to users that have forgotten their password for an existing Starling Platform account and are not using an Azure AD tenant for their authentication.

To reset a Starling Platform account password

  1. From the Starling home page (https://www.cloud.oneidentity.com/), click Sign in to Starling Platform.

  2. The next steps will depend on whether or not you have previously stored login information.

    • If signing in to Starling using a browser that has not previously stored login information:

      1. Select United States (for the United States data center) or European Union (for the European Union data center).
      2. Review the legal notice and accept the use of cookies by clicking Accept. This will allow Starling Platform to store your information for future logins.

      3. Enter your email address then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. This will restart the process for storing your login information.

      4. On the password prompt page, click Forgot your password?.
      5. In the email address field, enter the email address associated with your account.
      6. Click Next.
      7. On the password prompt page, click Forgot your password?.
      8. Enter the email address associated with your account. A verification code will be sent to that email address.
      9. Click Next.
      10. In the Verification code field, enter the code you received.
      11. Click Verify.
      12. A confirmation of verification page will appear. Click Continue.
      13. In the New Password field, enter the password to use for your account.
      14. In the Confirm New Password field, enter the same password.

      15. Click Continue.

        You have now reset your password and are logged in to Starling.

    • If signing in to Starling using a browser that has previously stored your login information:

      1. Review your email address and region, then select Next.

        NOTE: If the incorrect data center has been stored, select the displayed name of the currently stored data center (United States or European Union) to reselect your data center region. Follow the steps provided above for a browser that has not previously stored login information.

      2. On the password prompt page, click Forgot your password?.
      3. In the email address field, enter the email address associated with your account.
      4. Click Next.
      5. On the password prompt page, click Forgot your password?.
      6. Enter the email address associated with your account. A verification code will be sent to that email address.
      7. Click Next.
      8. In the Verification code field, enter the code you received.
      9. Click Verify.
      10. A confirmation of verification page will appear. Click Continue.
      11. In the New Password field, enter the password to use for your account.
      12. In the Confirm New Password field, enter the same password.

      13. Click Continue.

        You have now reset your password and are logged in to Starling.

Introduction to services

Once you have created a Starling Platform organization, you can begin adding services to that organization. The type of subscription a service is originally designated as may change at a later date. This is due to the continuous improvement and expansion of the main Starling Platform product, as well as any changes and additions made to the available services.

The types of subscriptions available within Starling Platform fall into different categories:

Paid subscriptions

The services available for purchase can be accessed by any Starling Platform organization. A subscription to this type of service will provide you with full access to that One Identity product for the length of your contract. For information on purchasing a subscription to a service, on the home page use the More Information button associated with the service and consult the documentation specific to that service for additional information.

NOTE: Contact Sales or Support to cancel a paid subscription.

Trial subscriptions

The services available for trials can be subscribed to for a limited period of time before they require a full subscription. This allows you to view and test the product before making a longer term commitment to using the service.

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