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Password Manager 5.9.7 - How-to Guide

Overview Licensing Upgrading Secure Password Extension Password Policy Manager Configuration Reinitialization Reports Starling 2FA Customizations Troubleshooting

Customization tool

The Customization Tool available for 5.7.1, 5.8.x, and 5.9.x can be downloaded here:


After you upgrade, there is a possibility that the file changes the value of “role” from “Primary” to “Secondary” if it detects any existing Service Connection Points in Active Directory.

This issue can happen in these scenarios: One Identity Password Manager

  1. If you have an old Service Connection Point from a previous version (such as 4.7 or 5.0.3) and it was not cleaned up/removed from Active Directory
  2. If you have more than one Password Manager server instance in the same domain and you upgraded both. They may both default to “Secondary” as a precaution

Please keep in mind that if you have multiple Password Manager servers, one of these must be “Primary” and all others “Secondary” for the same domain (realm) instances.

If you fall into either of the aforementioned scenarios, please check the settings in the following file after you finish the overall upgrade process:

C:\ProgramData\One Identity\Password Manager\

The setting is located near the top of the file:

<setting name=”role” value=”Secondary” />

Ensure only one Password Manager server has this setting:

<setting name=”role” value=”Primary” />


NOTE: If no servers are set to "Primary", designate one of your choosing and update it. After the file is updated and saved, restart the Password Manager service on that server only.

How to enable logging

Logging is a valuable resource in troubleshooting issues with Password Manager. When working with One Identity Support, Verbose logging is required as it provides more details for troubleshooting issues.

Caution: One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support:

To enable logging for Password Manager service

Navigate to the PMAdmin site | General Settings | Logging Settings:

Figure 17:  

The log files created on the Password Manager server are called:

  • QPM.Service.Host_****-**-**.log
  • QPM.UI.Admin.MVC_****-**-**.log
  • QPM.UI.User.MVC_****-**-**.log
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