Step 4: Configure a workflow step
- Open the workflow you created (in the Quick Connect Administration Console, on the Workflows tab, click the workflow name), and then click the Add synchronization step link.
- On the Select an action page, click Provision, and then click Next.
- On the Specify source and criteria page, do the following:
- Click the Specify button in the Source connected system option, then click Select existing connected system, and select the Active Directory connection you configured in Step 1: Configure a connection to source Active Directory domain.
Click Finish.
- Click the Select button in the Source object type option, and then select the User object type from the list. Click OK.
- Click Next.
- On the Specify target page, do the following:
- Click the Specify button in the Target connected system option, then click Select existing connected system, and select the Salesforce connection you configured in Step 2: Configure a connection to Salesforce.
- Click the Select button in the Target object type option, and then select the User object type from the list. Click OK.
- Click Next.
- On the Specify provisioning rules page, in the Initial Attribute Population Rules option, add rules to populate the following required attributes:
- Username. Use this attribute to specify a Salesforce user name for the user being provisioned. Make sure the user name you specify meets the format <UserName>@<Domain>, for example jdoe@domain.com.
- LastName. Use this attribute to specify the last name of the user being provisioned.
- vaProfileName. Use this attribute to assign a Salesforce profile to the user being provisioned. A profile defines specific permissions a user has in Salesforce. For more information on profiles, see the Salesforce documentation. Alternatively, you can specify a Salesforce profile by using the ProfileId attribute.
- Email. Use this attribute to specify an existing valid email address for the user being provisioned.
- Alias. Use this attribute to specify a unique Salesforce alias for the user being provisioned. A Salesforce alias can include up to 8 characters. For more information on alias, see the Salesforce documentation.
You must populate these attributes in order to create a new user object in Salesforce. You can populate other attributes at your discretion.
- Click Finish to close the wizard.
Step 5: Run your workflow
For instructions on how to run a synchronization workflow, see the Quick Connect Administrator Guide.
Working with ServiceNow
Working with ServiceNow
To create a connection to ServiceNow, you need to use One Identity Quick Connect Sync Engine in conjunction with a special connector called ServiceNow Connector. This connector is included in the Quick Connect for Cloud Services package.
The ServiceNow Connector supports the following features:
Table 37: Supported features
Bidirectional synchronization
Allows you to read and write data in the connected data system. |
Yes |
Delta processing mode
Allows you to process only the data that has changed in the connected data system since the last synchronization operation, thereby reducing the overall synchronization operation time. |
No |
Password synchronization
Allows you to synchronize user passwords from an Active Directory domain to the connected data system. |
Yes |
Secure Sockets Layer (SSL) data encryption
Uses SSL to encrypt data that is transmitted between One Identity Quick Connect Sync Engine and connected data system. |
Yes |
In this section:
For instructions on how to rename a connection, delete a connection, synchronize passwords in a connected data system, or modify synchronization scope for a connection, see the Quick Connect Administrator Guide.
Creating a ServiceNow connection
Creating a new connection to ServiceNow includes the following steps: