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Quick Connect for Cloud Services 3.7 - Administrator Guide

Installing One Identity Quick Connect for Cloud Services Working with Google Apps Working with Google Postini Services Working with Microsoft Office 365 Working with Salesforce Working with ServiceNow Working with Windows Azure Active Directory Appendix A: Synching Multiple Owners attributes to Google Owners attributes

Step 4: Configure a workflow step

  1. Open the workflow you created (in the Quick Connect Administration Console, on the Workflows tab, click the workflow name), and then click the Add synchronization step link.
  2. On the Select an action page, click Provision, and then click Next.
  3. On the Specify source and criteria page, do the following:
    1. Click the Specify button in the Source connected system option, then click Select existing connected system, and select the Active Directory connection you configured in Step 1: Configure a connection to source Active Directory domain.
      Click Finish.
    2. Click the Select button in the Source object type option, and then select the User object type from the list. Click OK.
    3. Click Next.
  4. On the Specify target page, do the following:
    1. Click the Specify button in the Target connected system option, then click Select existing connected system, and select the Salesforce connection you configured in Step 2: Configure a connection to Salesforce.
    2. Click the Select button in the Target object type option, and then select the User object type from the list. Click OK.
    3. Click Next.
  5. On the Specify provisioning rules page, in the Initial Attribute Population Rules option, add rules to populate the following required attributes:
    • Username. Use this attribute to specify a Salesforce user name for the user being provisioned. Make sure the user name you specify meets the format <UserName>@<Domain>, for example jdoe@domain.com.
    • LastName. Use this attribute to specify the last name of the user being provisioned.
    • vaProfileName. Use this attribute to assign a Salesforce profile to the user being provisioned. A profile defines specific permissions a user has in Salesforce. For more information on profiles, see the Salesforce documentation. Alternatively, you can specify a Salesforce profile by using the ProfileId attribute.
    • Email. Use this attribute to specify an existing valid email address for the user being provisioned.
    • Alias. Use this attribute to specify a unique Salesforce alias for the user being provisioned. A Salesforce alias can include up to 8 characters. For more information on alias, see the Salesforce documentation.

    You must populate these attributes in order to create a new user object in Salesforce. You can populate other attributes at your discretion.

  6. Click Finish to close the wizard.

Step 5: Run your workflow

For instructions on how to run a synchronization workflow, see the Quick Connect Administrator Guide.

Working with ServiceNow

Working with ServiceNow

To create a connection to ServiceNow, you need to use One Identity Quick Connect Sync Engine in conjunction with a special connector called ServiceNow Connector. This connector is included in the Quick Connect for Cloud Services package.

The ServiceNow Connector supports the following features:

 

Table 37: Supported features

Feature

Supported

Bidirectional synchronization

Allows you to read and write data in the connected data system.

Yes

Delta processing mode

Allows you to process only the data that has changed in the connected data system since the last synchronization operation, thereby reducing the overall synchronization operation time.

No

Password synchronization

Allows you to synchronize user passwords from an Active Directory domain to the connected data system.

Yes

Secure Sockets Layer (SSL) data encryption

Uses SSL to encrypt data that is transmitted between One Identity Quick Connect Sync Engine and connected data system.

Yes

In this section:

For instructions on how to rename a connection, delete a connection, synchronize passwords in a connected data system, or modify synchronization scope for a connection, see the Quick Connect Administrator Guide.

Creating a ServiceNow connection

Working with ServiceNow > Creating a ServiceNow connection

Creating a new connection to ServiceNow includes the following steps:

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