Safeguard Remote Access Hosted

Safeguard Remote Access Hosted - Release Notes

Deprecated features

Safeguard Remote Access > Deprecated features

There were no deprecated features in the 31 October 2024 release. For the deprecated features of previous releases, see the list below.

The following features were deprecated in previous releases of Safeguard Remote Access.

04 May 2023

Resolved issues

Safeguard Remote Access > Resolved issues

There were no resolved issues in the 31 October 2024 release. For the resolved issues of previous releases, see the list below.

The following issues were resolved in previous releases of Safeguard Remote Access.

01 February 2024

Table 5: General resolved issues
Resolved Issue	Issue ID
Fixed an issue where pasting special characters into an RDP session would result in strange behavior.	431760
Fixed an issue where pasting between 32 and 255 characters into an RDP session would freeze the session.	431760

09 August 2023

Table 6: General resolved issues
Resolved Issue	Issue ID
Fixed an issue where in case of SPS cluster, Search Master could be selected to initiate a session. Search Master can no longer be selected to initiate a session. NOTE: One Identity recommends the Semi-Managed network flag to be enabled when using an SPS cluster. To enable the Semi-Managed network flag, click (Settings) and select Safeguard Remote Access Settings, and toggle Semi-Managed network.	424159
Fixed an issue where the RDP client resolution was not set on initial load of the Connections page.	420837

04 May 2023

Table 7: General resolved issues
Resolved Issue	Issue ID
The Role assignment option of the Collaborators page has been updated.	N/A
By default, when a new connection policy is created in SPS for RDP and/or SSH connections, an Administrator (or root) connection tile appears for that connection policy on the SRA Connections page. If a user with Administrator rights deemed this Administrator (or root) connection tile unnecessary and deleted it from its group of connection tiles, and shortly after that there was a successful commit to that connection policy in SPS, the deleted connection tile reappeared in SRA. The issue has been fixed, and now, the Administrator (or root) connection tile does not appear again. NOTE: To restore the deleted Administrator (or root) connection tiles, see Restoring deleted Administrator (or root) connection tiles in the One Identity Safeguard Remote Access Administration Guide.	N/A
When multiple RDP and/or SSH session windows are opened in the browser, after a brief period of time, the sessions stop working. The issue has been fixed, and starting from SPS 6.12, sessions will work appropriately.	297384
In some cases, when the Heimdall API was unavailable, the session window entered an infinite reload loop. The issue has been fixed, and now, if the Heimdall API is unavailable, the page does not reload continuously, but shows the following error message: An unexpected error occured. You may need to refresh your page (press F5).	276869
The User Preferences page did not display information properly when resized to fit mobile screen width. The issue has been fixed, and now, when resizing the screen, the buttons are placed correctly.	295054

System requirements

Safeguard Remote Access > System requirements

Before using the 31 October 2024 Safeguard Remote Access release, ensure that your system meets the following minimum software requirements.

Browser requirements

Safeguard Remote Access > System requirements > Browser requirements

Table 8: Supported desktop browsers
Browser	Minimum OS/Platform	Version
Google Chrome	Windows 10 Mac OS X Yosemite	Latest

Table 9: Supported mobile browsers
Browser	Minimum OS/Platform	Version
Google Chrome	Android	Latest

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