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Cloud Access Manager 8.1.2 - How To Configure ServiceNow

Dell™ One Identity Cloud Access Manager 8.1.2 – How to Configure ServiceNow

This guide describes how to configure ServiceNow® for use with Dell™ One Identity Cloud Access Manager provisioning.

Cloud Access Manager supports Just-In-Time provisioning for ServiceNow®.

•
Prerequisites
•
Configuring ServiceNow®
•
Configuring ServiceNow® using the built-in SAML federation template
•
Legal notices

Prerequisites

Ensure that the following prerequisites are met before configuring ServiceNow® provisioning in Dell™ One Identity Cloud Access Manager.

You will need:

a.
A ServiceNow® administration account
b.
A production deployment of Cloud Access Manager with a signed SSL certificate

Configuring ServiceNow®

The ServiceNow® QuickConnect connector requires configuration to work with Cloud Access Manager’s method of user account provisioning.

To configure ServiceNow® for user account provisioning
1
Open the web site of your ServiceNow® instance as an Administrator.
2
In the left-hand pane of the ServiceNow® Web site, under System Properties, click Web Services.
3
In the right-hand pane, clear the following check box:

This property sets the elementFormDefault attribute of the embedded XML schema to the value of unqualified, if set to true. This attribute indicates whether or not locally declared elements must be qualified by the target namespace in an instance document. If the value of this attribute is 'unqualified', then locally declared elements should not be qualified by the target namespace. If the value of this attribute is 'qualified', then locally declared elements must be qualified by the target namespace. For compatibility with Clients generated from WSDL (.NET Web Reference, Axis2 stub, webMethods, etc.), set this value to false. This value defaults to true.

For further information and documentation, please go to http://wiki.service-now.com/index.php?title=Web_Services
4
Click Save.

Configuring ServiceNow® using the built-in SAML federation template

Dell™ One Identity Cloud Access Manager provides a pre-configured template to allow easy deployment of federated SSO and Just-In-Time Provisioning to ServiceNow®. Follow the instructions in the template wizard.

Please refer to SAML federation in the Dell™ One Identity Cloud Access Manager Configuration Guide for an example of how to configure single sign-on for a SAML federated application.



 
 
 
 
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