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Identity Manager 8.2 - Operations Support Web Portal User Guide

Handling failed processes

You can decide how to proceed with failed processes. For example, you can re-run processes and process steps that contain errors.

Sometimes a rerun of the failed process step is not desired. This might occur when the action to be carried out by the process has been carried out manually, for example, an expected directory has been manually added in the meantime. Even so, it may just happen that the process should be rerun even though the error has not been fixed, for example, for a rollback of already processed steps. In this case, to continue with the process, the next process step in the success or failure branch can be handled.

IMPORTANT: When you restart a process, all process steps are processed again. All previously handled processes up to the point at which the error occurred are run again. This can lead to data inconsistencies in certain circumstances.

To re-run a failed process

  1. In the menu bar, click Processes > Processes.

  2. In the Processes window, click Retry in the relevant process row in the Actions column.

To re-run multiple failed processes

  1. In the menu bar, click Processes > Processes.

  2. In the Processes window, enable the check box next to the processes that you would like to rerun.

  3. Click Actions > Retry.

To re-run a failed process step

  1. In the menu bar, click Overview.

  2. On the overview page, under Service issues in the Process issues tile, click View.

  3. On the Frozen processes in "{0}" in "<Job queue> " page, click Details next to the process whose process step you want to repeat.

  4. In the View details of a process pane, under More options, click Retry the frozen process step.

  5. Click Apply.

To run the subsequent process step

  1. In the menu bar, click Overview.

  2. On the overview page, under Service issues in the Process issues tile, click View.

  3. On the Frozen processes in "{0}" in "<Job queue> " page, click Details next to the process whose process step you want to repeat.

  4. In the View details of a process pane, under More options, click End with success or End with error.

  5. Click Apply.

Process steps

The Process steps page shows any processes currently in the job queue and the number of process steps that must be run for the process.

To find out how to display process steps, see Viewing process steps.

You can view the following information on the Process steps page.

Table 7: Process steps

Column

Description

Process name

Shows the name of the process.

Count

Shows the number of process steps contained in the process.

TIP: You can use the elements beneath the table to:

  • Specify how many entries you want to display per page.

  • Navigate to other pages.

Related topics

Viewing process steps

To view process steps

  • In the menu bar, click Processes > Process steps.

    The Process steps page opens.

Related topics

Performance

The Processing performance page displays information about a Job queue’s performance.

To find out how to display the page, see Viewing performance

You can view the following information on the Processing performance page.

Table 8: Performance

Column

Description

Process task

Shows the name of the process task.

Class

Shows the process component class that the process task belongs to.

Process steps/minute

Shows how many process steps can be handled per minute.

TIP: You can use the elements beneath the table to:

  • Specify how many entries you want to display per page.

  • Navigate to other pages.

Related topics
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