On the overview form, you can see the most important information about a service item.
To obtain an overview of a service item
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In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the service item in the result list.
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Select the Service item overview task.
One Identity Manager makes various reports available containing information about the selected base object and its relations to other One Identity Manager database objects. The following reports are available for service items.
NOTE: Other sections may be available depending on the which modules are installed.
Table 6: Reports about service items
Overview of all assignments |
This report finds all roles containing employees with the selected service item. |
Related topics
The Overview of all assignments report is displayed for some objects, such as authorizations, compliance rules, or roles. The report finds all the roles, for example, departments, cost centers, locations, business roles, and IT Shop structures in which there are employees who own the selected base object. In this case, direct as well as indirect base object assignments are included.
Examples:
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If the report is created for a resource, all roles are determined in which there are employees with this resource.
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If the report is created for a group or another system entitlement, all roles are determined in which there are employees with this group or system entitlement.
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If the report is created for a compliance rule, all roles are determined in which there are employees who violate this compliance rule.
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If the report is created for a department, all roles are determined in which employees of the selected department are also members.
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If the report is created for a business role, all roles are determined in which employees of the selected business role are also members.
To display detailed information about assignments
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To display the report, select the base object from the navigation or the result list and select the Overview of all assignments report.
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Click the Used by button in the report toolbar to select the role class for which you want to determine whether roles exist that contain employees with the selected base object.
All the roles of the selected role class are shown. The color coding of elements identifies the role in which there are employees with the selected base object. The meaning of the report control elements is explained in a separate legend. To access the legend, click the icon in the report's toolbar.
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Double-click a control to show all child roles belonging to the selected role.
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By clicking the button in a role's control, you display all employees in the role with the base object.
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Use the small arrow next to to start a wizard that allows you to bookmark this list of employees for tracking. This creates a new business role to which the employees are assigned.
Figure 3: Toolbar of the Overview of all assignments report.
Table 7: Meaning of icons in the report toolbar
|
Show the legend with the meaning of the report control elements |
|
Saves the current report view as a graphic. |
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Selects the role class used to generate the report. |
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Displays all roles or only the affected roles. |
You can group individual service items into service categories to create a service catalog.
To edit service categories
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In the Manager, select the IT Shop > Basic configuration data > Service categories category.
- OR -
In the Manager, select the IT Shop > Service catalog category.
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In the result list, select the service category and run the Change main data task.
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Edit the service category's main data.
- Save the changes.