Moving products to another shelf
A product can be moved to another shelf. If the shelf is in another shop, the system checks whether the request recipient is also a customer in the new shop.
NOTE: Standard products cannot be moved.
To move a product to another shelf
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In the Manager, select the IT Shop > IT Shop > <shop> > Shelf: <shelf> or the IT Shop > IT Shop > <shopping center> > <shop> > Shelf: <shelf> category.
-
Select an object in the result list.
-
Select the Move to another shelf task.
-
Select the new shelf.
- Click OK.
To move multiple products to another shelf
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In the Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.
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Select the shelf in the result list.
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Select the Move products to another shelf task.
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Select the shelf to move the products to.
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Select which products to move.
- Click OK.
Detailed information about this topic
Replacing products
A product can be replaced by another product at a specified time. All identities who have requested this product are notified by an email telling them to request a replacement product.
To replace a product with another one
-
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > <service category> category.
- OR -
In the Manager, select the IT Shop > Service catalog > Hierarchical by service categories > Singles category.
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Select the product's service item to replace in the result list.
-
Select the Change product task.
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Enter the following data:
- Click OK.
Related topics
Preparing the IT Shop for multi-factor authentication
You can use multi-factor authentication for specific security-critical resource requests, which requires every approver for the request approval or a requester for request approval to authenticate themselves again. Define which products require this authentication in your service items.
One Identity Manager uses OneLogin for multi-factor authentication. Usable authentication modes are determined through the OneLogin user accounts linked to the identities.
Prerequisites
In OneLogin:
In One Identity Manager:
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The OneLogin Module is installed.
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Synchronization with a OneLogin domain is set up and has been run at least once.
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Identities linked to OneLogin user accounts.
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The API Server and the web application are configured as required.
For more information about setting up multi-factor authentication, see the One Identity Manager Authorization and Authentication Guide.
To use multi-factor authentication in the IT Shop
Once the Approval by multi-factor authentication option is enabled on a service item, additional authentication is requested in each approval step of the approval process. Approvers can select any one of the authentication methods assigned to their OneLogin user accounts.
IMPORTANT: An approval cannot be sent by email if multi-factor authentication is configured for the requested product. Approval mails for such requests produce an error message.
For more information about requesting products requiring multi-factor authentication and about canceling products, see the One Identity Manager Web Portal User Guide.
Related topics
Using multi-factor authentication for requests
Multi-factor authentication can be implemented for requests as well as for request approvals.
Once the Approval by multi-factor authentication option is enabled for a service item, additional authentication is requested in every decision step of the approval process. This means that every approver who makes approval decisions about this product must be linked to a OneLogin user account.
To enable the requester to use multi-factor authentication, you can assign terms of use to the service item, as well. When they confirm the terms of use, the requester must re-authenticate themselves. The request recipient must also re-authenticate themselves if the approval workflow is accordingly configured. For more information, see Approving requests with terms of use.
Table 18: Variations of multi-factor authentication for making requests in the IT Shop
Self-service |
None |
|
|
Self-service |
Assigned |
x |
|
No self-service |
None |
|
x |
No self-service |
Assigned |
x |
x |
Related topics