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Active Roles 8.1.5 - Web Interface User Guide

Getting Started Web Interface Basics Performing Management Tasks
Managing your personal account Managing Active Directory objects Running an automation workflow Managing temporal group memberships Managing Azure AD, Microsoft 365, and Exchange Online objects
Managing cloud-only Azure contacts Managing Hybrid AD users
Creating a new Azure AD user with the Web Interface Viewing or updating the Azure AD user properties with the Web Interface Viewing or modifying the manager of a hybrid Azure user Disabling an Azure AD user Enabling an Azure AD user Deprovisioning of an Azure AD user Undo deprovisioning of an Azure AD user Adding an Azure AD user to a group Removing an Azure AD user from a group View the change history and user activity for an Azure AD user Deleting an Azure AD user with the Web Interface Creating a new hybrid Azure user with the Active Roles Web Interface Converting an on-premises user with an Exchange mailbox to a hybrid Azure user Licensing a hybrid Azure user for an Exchange Online mailbox Viewing or modifying the Exchange Online properties of a hybrid Azure user Creating a new Azure AD user with Management Shell Updating the Azure AD user properties with the Management Shell Viewing the Azure AD user properties with the Management Shell Delete an Azure AD user with the Management Shell Assigning Microsoft 365 licenses to new hybrid users Assigning Microsoft 365 licenses to existing hybrid users Modifying or removing Microsoft 365 licenses assigned to hybrid users Updating Microsoft 365 licenses display names Microsoft 365 roles management for hybrid environment users
Managing Hybrid AD groups Managing Microsoft 365 Groups Managing cloud-only distribution groups Managing cloud-only dynamic distribution groups Managing Azure security groups Managing cloud-only Azure users Managing cloud-only Azure guest users Managing cloud-only Azure contacts Viewing or modifying the Exchange Online properties of a remote mailbox Managing room mailboxes Managing cloud-only shared mailboxes Deleting or changing the remote mailbox of an on-premises user
Managing AD LDS data Managing computer resources Restoring deleted objects
Using Approval workflows Glossary

Managing cloud-only shared mailboxes

A cloud-only shared mailbox is a type of user mailbox in Exchange Online that you can use when multiple people need access to the same mailbox to read and send messages. In an organization, functions such as technical support or company information use shared mailboxes with a generic email address, for example, info@company.com. After you create a shared mailbox, you must assign permissions to all users that you want to have access to the shared mailbox.

In the Active Roles Web Interface, you can create, manage or delete cloud-only shared mailboxes in Directory Management > Tree> Azure > <azure-tenant-name> > Shared Mailboxes. Shared mailboxes created in the Active Roles Web Interface are synchronized to the Exchange admin center, where you can find them in Teams & Groups > Shared mailboxes.

For more information about shared mailboxes, see Shared mailboxes in the Microsoft 365 documentation.

Creating a new shared mailbox

You can create a new shared mailbox with the Create New Shared Mailbox option of the Active Roles Web Interface.

To create a new shared mailbox

  1. Navigate to Directory Management > Tree > Azure > <azure-tenant-name> > Shared Mailboxes.

    Figure 58: Shared Mailboxes — Listing the shared mailboxes in the Azure tenant

  2. Click Create New Shared Mailbox.

  3. In General, configure the settings your organization requires for setting up the shared mailbox.

    • Enter the Display name of the shared mailbox.

    • Enter the Name of the shared mailbox.

    • Primary SMTP Address (leave blank for default value): Enter the name and select a domain.

      The default value of the primary SMTP address is the name and the domain name of the mailbox. For example, mailbox1@activeroles.onmicrosoft.com, where mailbox1 is the name and activeroles.onmicrosoft.com is the domain name.

    • (Optional) Enter an Exchange Online Alias for the shared mailbox.

  4. To apply your changes, click Finish.

Viewing or modifying the general properties of a shared mailbox

You can view or modify the general properties of a shared mailbox with the General option of the Active Roles Web Interface.

To view or modify the general properties of a shared mailbox

  1. Navigate to Directory Management > Tree > Azure > <azure-tenant-name> > Shared Mailboxes.

    Figure 59: Shared Mailboxes — Listing the shared mailboxes in the Azure tenant

  2. Select the shared mailbox whose general properties you want to view or modify.

  3. In General, set the following general properties of the shared mailbox:

    • Enter the Display name of the shared mailbox.

    • Enter the Name of the shared mailbox.

    • Primary SMTP address: The primary Simple Mail Transfer Protocol (SMTP) address of a user account to be used for server-to-server authorization or access delegation. You cannot modify this value because it is filled automatically.

    • External directory ID: The Azure Active Directory (Azure AD) object of the user object connected to the mailbox object in Azure AD. You cannot modify this value because it is filled automatically.

    • (Optional) Enter an Exchange Online Alias for the shared mailbox.

    • (Optional) Hide from global address lists (default: selected)

      Select this check box if you do not want the mailbox to appear in the address book and other address lists defined in your Exchange organization.

  4. To apply your changes, click Save.

Viewing or modifying the contact settings of a shared mailbox

You can view or modify the contact settings of a shared mailbox with the Contact Settings option of the Active Roles Web Interface.

To view or modify the contact settings of a shared mailbox

  1. Navigate to Directory Management > Tree > Azure > <azure-tenant-name> > Shared Mailboxes.

    Figure 60: Shared Mailboxes — Listing the shared mailboxes in the Azure tenant

  2. Select the shared mailbox whose contact settings you want to view or modify.

  3. Click Contact Settings.

  4. In Contact Settings, set the following contact settings of the shared mailbox:

    • (Optional) Office

    • (Optional) Office phone

    • (Optional) Mobile phone

    • (Optional) Home phone

    • (Optional) Fax number

    • (Optional) Street address

    • (Optional) City

    • (Optional) Country: You must enter a valid country code or country name, for example: US or United States of America (the).

    • (Optional) State or province

    • (Optional) ZIP or postal code

    • (Optional) Notes: Enter a customized message about the contact settings of the shared mailbox for users that will appear in Outlook.

  5. To apply your changes, click Save.

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