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Identity Manager 9.1.3 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Allowing delegation approvals

Delegations are automatically approved after a compliance check. If delegations are going to be approved by an approver, assign a suitable approval policy to the default service item. This means that delegation also go through the defined approval process.

To approve deputization by an approver

  1. In the Manager, select the IT Shop > Service catalog > Predefined category.

  2. In the result list, select the Deputy (temporary) service item then select the Change main data task.

  3. In the Approval policy field, select an approval policy.

  4. Save the changes.

To approve single delegation by an approver

  1. In the Manager, select the IT Shop > Service catalog > Predefined category.

  2. In the result list, select the Delegation service item and select the Change main data task.

  3. In the Approval policy field, select an approval policy.

  4. Save the changes.
Related topics

Creating IT Shop requests from existing user accounts, assignments, and role memberships

You can create One Identity Manager requests for existing user accounts, membership in system entitlements, assignments to employees, and hierarchical roles when IT Shop goes into operation. One Identity Manager provides several methods to implement this. Using these methods, requests are created that are completed and approved. These requests can therefore be canceled at a later date. In addition to the initial request data, you can run a custom script from each method that sets other custom properties for a request.

Table 22: Methods for transforming direct assignments into requests

Method

Description

CreateITShopOrder (string CustomScriptName)

Creates a request from a direct assignment. This method can be applied to all tables used to find a UID_Person.

CreateITShopOrder (string uidOrgProduct, string uidPersonOrdered, string CustomScriptName)

Creates an assignment request from an assignment or membership. This method can be applied to all tables that cannot be used to find a UID_Person.

CreateITShopOrder (string uidOrgProduct, string uidWorkdeskOrdered, string uidPersonOrdered, string CustomScriptName)

Creates an assignment request from an assignment or membership and, in addition, saves a UID_WorkdeskOrdered with the request procedure.

CreateITShopWorkdeskOrder (string uidPerson, string CustomScriptName)

Creates a request for a workdesk from a direct assignment. This method can be applied to the WorkDeskHasApp, WorkDeskHasESet and WorkDeskHasDriver tables.

To run the methods

  1. Create a script in the Designer with the Script Editor to call the desired method.

    You can find an example script for calling a Customizer method in VB syntax on the One Identity Manager installation medium in the Modules\QBM\AddOn\SDK\ScriptSamples\03 Using database objects\11 Call database object methods.vb directory. You can use this example script as a template to create a script for call the methods described here.

  2. Run the script.

    You can use the script test from the Script Editor to do this.

For more information about creating scripts, see the One Identity Manager Configuration Guide.

If a custom script is included in the method call, then this script will be run immediately before the request is saved in the database.

An example of a custom script
Public Sub CCC_AddCustomPropToRequest(ByRef dbSource As IEntity, ByRef dbPWO As IEntity)
'Populate values in PWO:
dbPWO.PutValue("OrderReason", "Group membership assignment converted to IT Shop request automatically.")
End Sub
  • dbSource: Refers to the source object. For example, ADSAccountInADSGroup, if memberships in Active Directory groups are to be converted in requests.
  • dbPWO: Refers to the request to be generated.

Creating requests for employees

You can create requests for employees or memberships in system entitlements with CreateITShopOrder (string CustomScriptName). Prepare the IT Shop accordingly in order to create the requests.

To create requests from direct assignments to employees or memberships in system entitlements

  1. Prepare the company resources or system entitlements for use in the IT Shop.

  2. Assign the company resources or system entitlements to a shelf in the IT Shop.

  3. Link each user account for whose memberships requests are to be created with an employee.

  4. Add employees as customers to shops to which the company resources or system entitlements are assigned as products.

  5. (Optional): Create a script that populates other properties of the requests.

    • Pass the script name as a CustomScriptName parameter to the task.

  6. Create a script to run CreateITShopOrder (CustomScriptName string) for the affected tables.

One Identity Manager creates requests from direct assignments to employees in the following way:

  1. Determine employees and their assigned company resources.

  2. Determine shops assigned to company resources and employees.

  1. Create the requests with initial data.
  2. Run custom scripts.
  3. Save the requests (entry in the PersonWantsOrg table).

  1. Assign employees to the product structure (entry in PersonInITShopOrg table).

  2. Transform direct company resource assignments into indirect assignments to employees (for example, in the PersonHasQERResource table).

One Identity Manager creates requests for memberships in system entitlements in the following way:

  1. Establish the user accounts and their memberships.

  2. Determine the affected employees.

  3. Determine the shops to which employees and the system entitlements are assigned.

  1. Create the requests with initial data.
  2. Run custom scripts.
  3. Save the requests (entry in the PersonWantsOrg table).

  1. Assign employees to the product structure (entry in PersonInITShopOrg table).

  2. Transform direct company memberships into indirect memberships for affected user accounts (for example, in the ADSAccountInADSGroup table).

Related topics

Creating user account requests

To assign user accounts to employees, use One Identity Manager account definitions. You can request matching account definitions for existing user accounts linked to the employees through the IT Shop. To create these requests, you can use CreateITShopOrder (string CustomScriptName). This method can be used for all user account tables (for example, ADSAccount or SAPUser) and for the ADSContact, EX0MailBox, EX0MailContact, and EX0MailUser.

Prepare the IT Shop accordingly in order to create the requests.

To create requests for user accounts

  1. Create an account definition for the target system. Assign the account definition to the target system.

    This account definition is used for all user accounts where no account definition is entered. You can miss out this step if all the user accounts are already assigned an account definition.

  2. Prepare the account definition for use in the IT Shop.

  3. Assign the account definition to a shelf in the IT Shop.

  4. Link the user accounts to an employee, if there is no employee already linked.

  5. Add employee as customers to shops to which the account definition is assigned as product.

  6. (Optional): Create a script that populates other properties of the requests.

    • Pass the script name as a CustomScriptName parameter to the task.

  7. Create a script that runs the method for the tables affected.

One Identity Manager creates requests for user accounts in the following way:

  1. Determine the valid account definition.

    If an account definition is already assigned to the user account, it will be used. Otherwise, the account definition of the target system is used.

  2. Determine the affected employees.

  3. Determine the shops to which employees and the account definition are assigned.

  1. Create the requests with initial data.
  2. Run custom scripts.
  3. Save the requests (entry in the PersonWantsOrg table).

  1. Assign employees to the product structure (entry in PersonInITShopOrg table).

  2. Transform any possible direct account definition assignments to indirect assignments (entry in PersonHasTSBAccountDef table).

Related topics
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