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Identity Manager 8.1.4 - Process Monitoring and Troubleshooting Guide

About this guide Monitoring handling of processes Support for error localization in One Identity Manager Configuring logs in One Identity Manager One Identity Manager configuration files

Updating the views

To update the views in Job Queue Info, choose F5. If the view focus is on a base object then the whole display is updated and the hierarchy tree is closed. This update refreshes the contents of all views.This update also refreshes the contents of other views.

The views can only ever display a snap-shot of the queue because the contents of the job queue is continually changing. Therefore, when a node is opened or the view is updated, the necessary information may have already been deleted from the job queue. If this is the case, the corresponding entry in the hierarchical display is deleted or the corresponding element is not shown.

Changing the column configuration in the Job Queue Info program

In some of the program views, you can specify which columns are to be displayed.

To specify which columns to display

  • Select a node in the hierarchical display and select Configure columns from the context menu.

    Select the columns you want to display by moving through the list and accepting with the arrow buttons, then change the order in which they are displayed.

To change the width of the columns on display

  • Double-click a column boundary to optimize the column width.

  • Use Shift + double-click for a column boundary to optimize the width of all columns.

Changing program settings in the Job Queue Info

To change the program settings

  • In the Job Queue Info, select the Database | Settings menu.

Table 2: Program settings
Setting Meaning


Language for formatting data, such as data formats, time formats or number formats.

Other user interface language

Language for the user interface. The initial program login uses the system language for the user interface. Changes to the language settings take effect after the program has been restarted.The language is set globally for all One Identity Manager programs, which means the language setting does not have to be configured for each program individually.

Result limit

Number of entries to load and display for processes or process steps.

Polling interval

Specifies the number of seconds between data requests. The views are updated at the end of every interval. If the value is 0, the views are not updated. In this case, use F5 to update.

HTTP port of the Job server

HTTP port at which the One Identity Manager Service operates for polling the server state of the Job server. The default value is port 1880.

Status query timeout (s)

Maximum delay for status queries. Job servers that do not respond within this time limit are considered unavailable.

Only show process errors

Limits the process history display to processes with errors. The setting does not effect how the process history is recorded, only how it is displayed.

Creating and using custom filters in the Job queue

Use custom filters if you frequently run specific search queries in the Job queue (JobQueue table).

To create custom filers

  1. Select the Filter | Define filter menu item.
  2. In the Filer method pane, select the filter method you want to use. Custom filters allow you to run the following searches:

    • Wildcard: Search for a string using wildcards.

    • SQL: Search for entries with a SQL condition.

  3. In the Filter parameter pane, define the search pattern.

    • Enter the search pattern for the Wildcard filter method. Use of wildcards * in the search pattern is permitted.


      Pattern* - searches for all entries whose display value starts with the “Pattern” string

      *Pattern - searches for all entries whose display value ends with the “Pattern” string

      *Pattern* - searches for all entries whose display value contains the “Pattern” string

      Pattern - searches for all entries whose display value matches the “Pattern” string

    • Enter a condition for the SQL filter method. Enter the condition as a valid database query WHERE clause. You can enter the database queries as a SQL query directly or compile the database queries with a wizard. Use the Expert view or Simple view button to switch to the appropriate view.

  4. To save the filter, enter a name and a description for the search filter in the Save filter pane and click Save.

  5. To apply a filter, click Filter.

To use a saved filter in the Job Queue Info

  1. In the Job Queue Info, select the Filter | Define filter menu item.

  2. Double-click the search filter in the Saved filters pane.

  3. Click Filter.

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