Safeguard for Privileged Passwords can resolve a situation when a user needs to request an account password but cannot because there is a previous password release request still in the Pending Review state and the designated reviewer is not available. If the request is left in this state, Safeguard for Privileged Passwords prevents users from checking out the account password. In such a situation, the Security Policy Administrator can close the request without review.

You can also set up requests so that pending reviews do not block access. For more information, see Reviewer tab.

To close a password without review

  1. Log in as a user with Security Policy Administrator permissions.
  2. On the Home page, click Refresh.
  3. Open Administrator to review the pending request.
  4. Select Close Request.
  5. Type an explanation in the Comment box of up to 255 characters (required).
  6. Select Close Request.

You can query and view all requests closed without review in the Activity Center. Filter the events by Password Request Closed, then export the search results to see the old state and new state.

Related Topics

Password is pending a reset