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One Identity Safeguard for Privileged Passwords 2.4 - Administration Guide

Introduction System requirements Installing the One Identity Safeguard for Privileged Passwords desktop client Setting up Safeguard for Privileged Passwords for the first time Getting acquainted with the console Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Directories Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Access settings Sessions settings
Users User Groups Disaster recovery Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions
How do I access the API How do I audit transaction activity How do I configure external federation authentication How do I manage accounts on unsupported platforms How do I modify the appliance configuration settings How do I prevent Safeguard for Privileged Passwords messages when making RDP connections How do I see which assets and/or accounts are governed by a profile How do I set the appliance system time How do I setup discovery jobs How do Safeguard for Privileged Passwords database servers use SSL What are the access request states What do I do when an appliance goes into quarantine What is required for One Identity Safeguard for Privileged Passwords Privileged Sessions What is required to integrate with Starling Identity Analytics & Risk Intelligence What needs to be set up to use Application to Application What role-based email notifications are generated by default When does the rules engine run for dynamic grouping and tagging Why did the password change during an open request Why join Safeguard for Privileged Passwords to One Identity Starling
Safeguard Desktop Player Appendix: Safeguard ports

Password is pending a reset

If a user receives a persistent message that states, "You cannot checkout the password for this account while another request is pending password reset" or "This account has password requests which have not yet expired or have to be reviewed. It cannot be deleted now", the account password is stuck in a pending password change state.

Ensure that the service account for the asset associated with this account is working. Then manually change the account password. For more information, see Checking, changing, or setting an account password.

Or, if the service account for the asset is working properly and the policy governing the account allows emergency access and has enabled multiple users simultaneous access, you can instruct the user to request the password using Emergency Access.

Related Topics

Password is pending review

Profile did not run

The password management settings Settings | Access Request | Enable or Disable Services enable the automatic profile check and change schedules in directories and partitions.

Ensure the password management settings are enable for profiles to run on schedule:

  • Check Password Management Enabled
  • Change Password Management Enabled

For more information, see Enable or Disable Services (Access request and password management services).

Recovery kiosk

Safeguard for Privileged Passwords provides a recovery kiosk with these options.

Table 266: Recovery Kiosk options
Option Description
Appliance information Allows you to view basic appliance information.

Power options

These options allow you to remotely restart or shut down the appliance.
Admin password reset Allows you to reset the bootstrap administrator's password to its initial value.
Factory reset

Allows you to recover from major problems or to clear the data and configuration settings on the appliance.

Caution: Care should be taken when performing a factory reset against an appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up One Identity Safeguard for Privileged Passwords for the first time.

In addition, performing a factory reset may change the default SSL certificate and default SSH host key.

Support bundle Allows you to generate and send a support bundle to a Windows share.

To start the recovery kiosk

NOTE: On the terminal or laptop running the recovery kiosk, you must configure your serial port settings as follows:

  1. Connect a serial cable from a laptop or terminal to the serial port on the back of the appliance marked with |0|0|.

  2. On the laptop or terminal, configure the serial port settings as follows:

    • Speed: 115200
    • Data bits: 8
    • Parity: None
    • Stop bit: 1

  3. These options display on the recovery kiosk screen:

    • Appliance Information

    • Power Options

      • Reboot
      • Shut Down
    • Admin Password Reset
    • Factory Reset
    • Support Bundle
  4. Use the up-arrow and down-arrow to select one of these options.
  5. Use the right-arrow to initiate the option.
  6. Use the left-arrow to return to the option.
Kiosk keyboard shortcuts

Safeguard for Privileged Passwords provides these keyboard shortcuts.

Table 267: Kiosk keyboard shortcuts
Command Description
Ctrl + D

Resets the kiosk to its original state. Clears challenges and options.

Caution: When resetting the bootstrap admin password or performing a factory reset, if you reset the kiosk before you receive the response from One Identity Support, you must submit a new challenge.

Ctrl + R

Re-draws the kiosk to fit a resized window. If you resize the window, type Ctrl + R to reorganize the kiosk elements to fit properly into the newly-sized window.

NOTE: If you make the window too small to accommodate the kiosk elements, Safeguard for Privileged Passwords notifies you of how to readjust the window size.

Appliance information

Use the Appliance Information option on the recovery kiosk to view basic appliance information and edit the IP addresses.

To view or edit the appliance information

  1. From the recovery kiosk, select the Appliance Information option.

  2. Right-arrow to see:

    • Appliance State: The appliance's current state.
    • Uptime: The amount of time (hours and minutes) the appliance has been running.
    • MGMT: The management host's network interface properties, including the MAC address and IPv4 (and optionally IPv6) properties.
    • X0: The network interface properties for the primary interface that connects your appliance to the network, including the MAC address and IPv4 (and optionally IPv6) properties.
    • X1: The network interface properties used for the sessions module, including the MAC address and IPv4 (and optionally IPv6) properties. If one or more Safeguard Sessions Appliances are joined to Safeguard for Privileged Passwords, X1 is not available in Safeguard for Privileged Passwords.

  3. To change the network properties for the primary interface (x0) or session interface (X1), if available, click Edit next to the appropriate heading. Clicking Edit displays the network interface properties which can be modified.

  4. After editing the network interface properties, click Submit.

    Once the updates are completed, a "Network interface update request accepted" message is displayed.

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