If a user receives a persistent message that states, "You cannot checkout the password for this account while another request is pending password reset" or "This account has password requests which have not yet expired or have to be reviewed. It cannot be deleted now", the account password is stuck in a pending password change state.
Ensure that the service account for the asset associated with this account is working. Then manually change the account password. For more information, see Checking, changing, or setting an account password.
Or, if the service account for the asset is working properly and the policy governing the account allows emergency access and has enabled multiple users simultaneous access, you can instruct the user to request the password using Emergency Access.
Ensure the password management settings are enable for profiles to run on schedule:
|Appliance information||Allows you to view basic appliance information.|
|These options allow you to remotely restart or shut down the appliance.|
|Admin password reset||Allows you to reset the bootstrap administrator's password to its initial value.|
Allows you to recover from major problems or to clear the data and configuration settings on the appliance.
|Support bundle||Allows you to generate and send a support bundle to a Windows share.|
To start the recovery kiosk
NOTE: On the terminal or laptop running the recovery kiosk, you must configure your serial port settings as follows:
On the laptop or terminal, configure the serial port settings as follows:
These options display on the recovery kiosk screen:
Safeguard for Privileged Passwords provides these keyboard shortcuts.
|Ctrl + D||
Resets the kiosk to its original state. Clears challenges and options.
|Ctrl + R||
Re-draws the kiosk to fit a resized window. If you resize the window, type Ctrl + R to reorganize the kiosk elements to fit properly into the newly-sized window.
Use the Appliance Information option on the recovery kiosk to view basic appliance information and edit the IP addresses.
Right-arrow to see:
To change the network properties for the primary interface (x0) or session interface (X1), if available, click Edit next to the appropriate heading. Clicking Edit displays the network interface properties which can be modified.
After editing the network interface properties, click Submit.
Once the updates are completed, a "Network interface update request accepted" message is displayed.