You must use the recovery kiosk to manually shutdown the Safeguard for Privileged Passwords 2000 Appliance.
To shut down the appliance
If your bootstrap administrator's password is locked out, you can reset it to the initial password.
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IMPORTANT: This is a challenge response operation, where Safeguard for Privileged Passwords generates a challenge that is then sent to One Identity Support to get a response back. You must then copy and paste this challenge response into the kiosk screen in order to proceed. Please keep the following information in mind when performing a challenge response operation:
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NOTE: If a user has not logged onto Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account. This is set using the Disable After setting in Administrative Tools | Settings | Safeguard for Privileged Passwords Access | Login Control. |
To reset the bootstrap admin password
At Get Challenge, press the Enter key.
Safeguard for Privileged Passwords produces a challenge.
Copy and paste the challenge and send it to One Identity Support.
One Identity Support resets the bootstrap administrator's password back to Admin123.
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NOTE: Best practice: To keep your Safeguard for Privileged Passwords Appliance secure, change the default password for the bootstrap administrator’s account. |
The Factory Reset option in the recovery kiosk allows you to reset a Safeguard for Privileged Passwords Appliance to recover from major problems or to clear the data and configuration settings on the appliance.
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Caution: Care should be taken when performing a factory reset against an appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up One Identity Safeguard for Privileged Passwords for the first time. In addition, performing a factory reset may change the default SSL certificate and default SSH host key. |
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IMPORTANT: This is a challenge response operation, where Safeguard for Privileged Passwords generates a challenge that is then sent to One Identity Support to get a response back. You must then copy and paste this challenge response into the kiosk screen in order to proceed. Please keep the following information in mind when performing a challenge response operation:
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NOTE: Clustered environment: Performing a factory reset on a clustered appliance will not automatically remove the appliance from a cluster. The recommended best practice is to unjoin an appliance from the cluster before performing a factory reset on the appliance. After the unjoin and factory reset, the appliance must be configured again. For more information, see Setting up One Identity Safeguard for Privileged Passwords for the first time. |
To perform a factory reset from the recovery kiosk
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NOTE: You must contact One Identity Technical Support to perform a Factory Reset from the recovery kiosk. |
At Get Challenge, press the Enter key.
Safeguard for Privileged Passwords produces a challenge.
Copy and paste the challenge and send it to One Identity Support.
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Note: Prior to using the Support Bundle option on the recovery kiosk, set up a Windows share where the support bundle is to be sent. |
Select the type of support bundle to be generated:
When prompted, enter the following information:
Password: Enter the password associated with the specified user account.
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Note: If you set up the Windows share to allow anonymous access, you will not be prompted to enter a user name or password. |
Select Submit.
When completed, a message appears stating that a support bundle has been sent to the specified share.
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