There is a Factory Reset selection in the recovery kiosk and virtual appliance support kiosk. Factory Reset allows you to reset a Safeguard for Privileged Passwords hardware appliance to recover from major problems or to clear the data and configuration settings on the appliance.
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Caution: Care should be taken when performing a factory reset against a physical appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up Safeguard for Privileged Passwords for the first time. In addition, performing a factory reset may change the default SSL certificate and default SSH host key. |
Performing a factory reset on a clustered hardware appliance will not automatically remove the appliance from a cluster. The recommended best practice is to unjoin an appliance from the cluster before performing a factory reset on the appliance. After the unjoin and factory reset, the appliance must be configured again. For more information, see Setting up Safeguard for Privileged Passwords for the first time.
To perform a factory reset from the recovery kiosk or support kiosk
At Get Challenge, press the Enter key.
Safeguard for Privileged Passwords produces a challenge.
Copy and paste the challenge and send it to One Identity Support.
Prior to using the Support Bundlefunction, set up a Windows share where the support bundle is to be sent.
Select the type of support bundle to be generated:
When prompted, enter the following information:
Password: Enter the password associated with the specified user account.
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Note: If you set up the Windows share to allow anonymous access, you will not be prompted to enter a user name or password. |
Select Copy to Share. When completed, a message appears stating that a support bundle has been sent to the specified share.
If you receive a persistent message that says, "An internal request has timed out..." when you attempt to add an appliance to a cluster, ensure that the appliance is at the same version of Safeguard for Privileged Passwords as the primary. All members of a cluster must be the same.
If the system services do not update or restart after an automatic password change, first check your audit logs in the Activity Center.
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Note: You can also check the Support Bundle logs. |
If the audit logs do not adequately explain the problem, then check the options on the Change password tab of the profile that governs the service account. For more information, see Creating a partition profile.
For service accounts that run system services or scheduled system tasks, verify the options on the profile's Change password tab that enable or disable automatic service update, or restart. You must update the Change Password Setting to change these options. For more information, see Change Password.
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