What are the access request states
Safeguard for Privileged Passwordsuses the following access request states, which change as a request steps through the workflow process.
Table 219: Access request states
||Approved requests that are ready for the requester. That is, for password or SSH key release requests, the requester can view or copy the password or SSH key. For session access requests, the requester can launch the session.|
||Requests that have been approved, but the check out time has not arrived.|
||Requests denied by the approver.|
||Requests for which the Checkout Duration has elapsed.|
||Requests that are waiting for approval.|
Approved requests retracted by the approver.
NOTE: The approver can revoke a request between the time the requester views it and checks it back in.
What do I do when an appliance goes into quarantine
Safeguard for Privileged Passwords appliances can end up in a quarantine state if something goes wrong while doing certain activities. The best defense against losing data or compounding problems associated with quarantined appliances is a good and recent backup. At least one appliance in the Safeguard for Privileged Passwords cluster should be scheduled to periodically generate a backup and send it to an archive server. For more information, see Backup and Retention.
Recovering from a quarantine state
- Follow these steps to create a quarantine bundle from the Recovery Kiosk. For more information, see Recovery Kiosk (Serial Kiosk).
Prior to using the Quarantine Bundle function, set up a Windows share where the quarantine bundle is to be sent.
- From the Recovery Kiosk, select the Support Bundle option, click the right arrow, and select Quarantine Bundle.
- Enter the following information:
- Address: Enter the address of the Windows share (<IP Address>\<ShareName>) where the support bundle is to be saved.
- If the Windows share is not anonymous, enter the User name and Password or SSH Key.
- Click Copy to Share.
- You can now restart the appliance. Often, a quarantine happens because the system was waiting for a response that did not return in time. Restarting the appliance allows it to retry and frequently fixes itself.
- To restart a quarantined appliance, connect to the Recovery Kiosk for that appliance and restart it from there. Once the appliance has restarted, it will take several minutes for Safeguard for Privileged Passwords to start.
If you attempt to connect to the appliance using the web client while Safeguard for Privileged Passwords is starting, you will get notified of HTTP Error 503. Once the log in service is running you will be presented with a log in screen, but will not be able to proceed until the appliance has proceeded further. Once the appliance has booted out of the quarantine state, you will be able to log in and proceed as normal. At this time you should generate a support bundle. If the appliance remains in a quarantine state, the web client will continue to get HTTP Error 503.
If the web client cannot display the login screen, contact One Identity Technical Support and report the result.
To remove a quarantined appliance from a cluster
You may want to remove a quarantined appliance from a cluster.
- First try to unjoin the replica appliance from the cluster. For more information, see Unjoining replicas from a cluster.
- If unjoining the appliance fails, reset the cluster to remove the appliance from the cluster. For more information, see Resetting a cluster that has lost consensus.
Considerations for a factory reset of a hardware appliance
Caution: Care should be taken when performing a factory reset against a physical appliance, because this operation removes all data and audit history, returning it to its original state when it first came from the factory. Performing a factory reset will NOT reset the BMC/IPMI interface or the IP address. However, the BMC/IPMI interface will need to be reenabled after the reset has completed (for more information, see Lights Out Management (BMC)). The appliance must go through configuration again as if it had just come from the factory. For more information, see Setting up Safeguard for Privileged Passwords for the first time.
In addition, performing a factory reset may change the default SSL certificate and default SSH host key.
The appliance resets to the current Long Term Support (LTS) version. For example, if the appliance is running version 6.6 (feature release) or 6.0.6 LTS (maintenance Long Term Support release) and then factory reset, the appliance will reset down to 6.0 LTS and you will have to patch up to your desired version. For more information, see Long Term Support (LTS) and Feature Releases.
One Identity Technical Support can determine if a factory reset is necessary. If a factory reset is the last option, you will need to contact Support to complete the operation.
To perform a factory reset, connect to the Recovery Kiosk and select the Factory Reset option. For more information, see Factory reset from the Recovery Kiosk.
Once the factory reset is started, you must wait until it finishes (it could take up to 30 minutes to complete). When the factory reset is complete, the kiosk will return an Online indicator.
Once the factory reset is complete:
- Re-configure the network interface settings.
- Patch to your desired Safeguard for Privileged Passwords version using the required patching path.
- If this appliance will be the primary for the cluster, upload and restore the most recent backup. For more information, see Restore a backup.
- If this appliance will be a replica in a cluster, there is no need to restore a backup. Join the appliance to your cluster. For more information, see Enrolling replicas into a cluster.Safeguard for Privileged Passwords will take care of replicating all the data back to the appliance.
When does the rules engine run for dynamic grouping and tagging
Dynamic account groups are associated with rules engines that run when pertinent objects are created or changed. For example:
- Whenever you add or change an asset account, all applicable rules are reevaluated against that asset account.
- Whenever you change an asset account rule, the rule is reevaluated against all asset accounts within the scope of that rule. In other words, the rule is reevaluated against all asset accounts for grouping and the asset accounts within the designated partitions for tagging.
You can create a dynamic account group without any rules; however, no accounts will be added to this dynamic account group until you have added a rule.
In large environments, there is a possibility that the user interface may return before all of the rules have been reevaluated and you may not see the results you were expecting. If this happens, wait a few minutes and Refresh the screen to view the results.
Adding a dynamic account group
Why did the password or SSH key change during an open request
There are three ways a password or SSH key can change while a user has it checked out.
- An Asset Administrator manually changes the password or SSH key. See: Checking, changing, or setting an account password or Checking, changing, or setting an SSH key.
- A profile was scheduled to automatically change the password or SSH key. See: Change Password or Change SSH Key settings.
- A policy allows both simultaneous access and requires that the password or SSH key change when a user checks it in.
If the password or SSH key changes while a user has it checked out, and the current request is still valid, the user can select either Copy or Show Password or Show SSH Key again to obtain the new password.