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Password Manager 5.13.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable S2FA for Administrators & Enable S2FA for HelpDesk Users Reporting Password Manager Integration Accounts Used in Password Manager Open Communication Ports for Password Manager Customization Options Overview Feature imparities between the legacy and the new Self-Service Sites Glossary

System Requirements for Using reCAPTCHA

To be able to use reCAPTCHA V2 on the Password Manager sites, make sure the following requirements are met:

  • The Self-Service site has access to the address:


Use the following resource for additional information on the reCAPTCHA service:

User Enrollment Process Overview

To require users to register with Password Manager, you can use two enforcement rules: Invite users to create/update Q&A profiles and Remind users to create/update Q&A profiles.

To start the enrollment process, you need to enable and configure the Invite users to create/update Q&A profiles rule. This rule sends email notifications to the users specified in the rule’s scope, inviting them to create or update their Questions and Answers profiles. When configuring email notifications for this rule, you can insert a hyperlink to the Self-Service site. To add the hyperlink, enter the required URL in the email notification body. For example, Note that you cannot specify the hyperlink text.

To configure the Invite users to create/update Q&A profiles enforcement rule, you need to specify the conditions under which users should be notified. For example, users are not registered with Password Manager, users’ answers are shorter than required, or users have specified the same answers for several questions. These conditions correspond to the Q&A profile settings that are part of the Q&A policy. For more information, Configuring Q&A profile settings. For more information on configuring this enforcement rule, see Invite Users to Create/Update Profiles.

NOTE: Only one email notification is sent to each user. If you want to remind users that they should register with Password Manager or update their Q&A profiles and send multiple emails, enable and configure the Remind users to create/update Q&A profiles enforcement rule.

The Remind users to create/update Q&A profiles enforcement rule can notify users via email and via notification dialog displayed by Secure Password Extension installed on users’ computers. When configuring this rule, you can specify several notification scenarios. For each scenario, you should set the time period since the invitation date and notification option (email or Secure Password Extension).

For example, you can configure the following scenarios:

  • Users were invited 5 days ago: For this case, you may want to notify users by email only.

  • Users were invited 10 days ago: For this case, you may want to notify users via Secure Password Extension only. Note, that users will not receive any email notifications during this period.

  • Users were invited 20 days ago: For this case, you may want to notify users by email and via Secure Password Extension. So, starting from day 20 users will receive both emails and Secure Password Extension notifications.

For more information on configuring this enforcement rule, see Remind Users to Create/Update Profiles.

NOTE: If the user does not create or update his Q&A profile in the specified number of days, you can disable the user account. For more details see Forced Enrollment.

If you want to configure different notification scenarios for different user groups, you can create several management policies, and within each Management Policy configure the Remind users to create/update Q&A profiles enforcement rule appropriately for different user groups.

Questions and Answers Policy Overview

Questions and Answers policy consists of secret questions and Questions and Answers profile settings. Secret questions are questions that users must answer to create their profiles and then use the profiles for authentication. You can create question lists in multiple languages. Each question list contains mandatory, optional, and Helpdesk questions. When creating profiles, users must answer all mandatory and Helpdesk questions, and a specified number of optional and user-defined questions. You can specify the required number of questions in the Q&A profile settings.

When authenticating on the Self-Service site with Q&A profiles, users can use mandatory, optional, and user-defined questions from their profiles. When a Helpdesk operator authenticates users, the operator can use mandatory and Helpdesk questions from users’ profiles.

Q&A profile settings are a collection of settings that define the number of user-defined and optional questions required for registration, minimum length of answers, encryption setting for storing answers, and others.

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