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Password Manager 5.13.1 - Administration Guide

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in Perimeter Network Management Policy Overview Password Policy Overview Secure Password Extension Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Password Change and Reset Process Overview Data Replication Phone-Based Authentication Service Overview
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring Access to the Administration Site Configuring Access to the Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Self-Service Workflows Helpdesk Workflows Notification Activities User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances Domain Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email Templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable S2FA for Administrators & Enable S2FA for HelpDesk Users Reporting Password Manager Integration Accounts Used in Password Manager Open Communication Ports for Password Manager Customization Options Overview Feature imparities between the legacy and the new Self-Service Sites Glossary

Lock Q&A Profile

If you want to lock the user’s Questions and Answers profile after several failed authentication attempts, place the Lock Q&A profile activity before the Restart workflow if error occurs activity in a workflow. The Lock Q&A profile activity locks the profile when the total number of attempts to authenticate the user by using any of the following activities equals or exceeds the lockout threshold value:

  • Authenticate with Q&A profile
  • Authenticate via phone
  • Authenticate with passcode

By default, the Lock Q&A profile activity is included in the Forgot My Password and Unlock My Account workflows.


  • If the user’s Q&A profile gets locked, all tasks on the Self-Service site will be unavailable for the user. In this case, the user must contact help desk to obtain a passcode and unlock the Q&A profile.

  • If an unregistered user is registering for the first time and tries to enter a wrong password beyond the specified limit, the profile shall be locked out. The user must wait for the duration configured for Reset lockout Account.

This activity has the following settings:

  • Lockout duration: Specify the number of minutes the profile remains locked out before automatically becoming unlocked.

  • Lockout threshold: Specify the number of failed authentication attempts that will cause a the profile to be locked out.

  • Reset account lockout counter after: Specify the number of minutes that must elapse from the time a user fails to authenticate before the failed authentication attempt counter is reset to 0 bad authentication attempts.

Display User Agreement

Depending on the legislation requirements, organizations may be required to explicitly obtain users’ consent to store their personal information which is available in Questions and Answers profile.

You can use this activity to have the Self-Service site ask users to agree that Password Manager will store their personal information.

For example, you can use this activity in the Register and Manage My Profile workflow; it is recommended to place the activity after authentication activities and before the Edit Q&A profile activity.

To configure the Display user agreement activity

  1. Open the Display user agreement activity included in the workflow.

  2. Edit the agreement text in the default language as required. When editing the agreement text, you can use the parameters available in the editor, for example, #USER_ACCOUNT_NAME# and others.

  3. To edit the agreement text in the available additional languages, click the language link in the Additional languages list. By default, the agreement text template is available in 16 languages.

  4. Click the Add new language link to select more languages for the agreement text.

  5. Click OK.

Restart Workflow if Error Occurs

This activity is performed when an error occurs during workflow execution. In this case, the activity reruns any self-service workflow from the very beginning. If a critical error occurs (user’s account or Q&A profile gets locked, or Active Directory is not available during workflow execution), then the Restart workflow if error occurs activity is skipped and the workflow stops.

It is recommended to place this activity before notifications activity in a workflow.

You do not need to configure this activity.

Issue BitLocker Recovery Key

If client computers use BitLocker Drive Encryption, users may need BitLocker recovery keys if they are locked out of their computers.

NOTE: To use retrieve BitLocker recovery keys via Password Manager, BitLocker must be configured to store recovery information in AD DS. For more information, see

To retrieve a recovery key, users should use the Issue BitLocker Recovery Key activity. You can create a new workflow and add this activity to the workflow. On the Self-Service site, when performing the corresponding task, users will be prompted to enter the recovery key ID displayed by their BitLocker-enabled computers. After entering the recovery key ID, users will receive the recovery key that they need to enter on their computers to unlock them.

If you have Microsoft BitLocker Administration and Monitoring (MBAM) installed in your environment, you need to specify the URL to the MBAM Administration Service and the account to access the MBAM Administration Service in the activity settings to enable Password Manager to use MBAM.

If you use MBAM with Password Manager, when retrieving BitLocker recovery keys, Password Manager will be able to verify that the user is associated with the computer for which the recovery key is retrieved. If the user is associated with this computer, the recovery key will be issued, otherwise, the user will not be allowed to get the recovery key.

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