Upgrading multiple instances of Password Manager
This step is optional. It should be performed only if you have installed multiple instances of Password Manager.
To upgrade multiple instances of Password Manager, you need to export the configuration settings from the first configured instance of Password Manager and then import the settings to other instances. You should upgrade all instances of Password Manager to the latest version.
To import configuration settings
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Open the Administration Site of the target instance.
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On the menu bar, click General Settings, then click the Import/Export tab and select the Import configuration settings option.
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Click Upload to select the configuration file that you exported earlier.
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Enter the password and click Import.
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Repeat steps 1-4 for other instances of Password Manager.
Upgrading Password Manager
This section describes the process to upgrade Password Manager to the latest version (5.14.0).
NOTE:
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One Identity recommends to back up the current configuration by exporting the settings from 5.7.1 or later versions.
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Running the Migration Wizard is not required while upgrading from Password Manager 5.7.1 or later versions to 5.14.0.
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If you are upgrading to 5.9.x, it is recommended to reinstall the license file from the Administration Site once the upgrade is complete. Before installing the license, delete the existing SoftLicense binary value from [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Quest Software] registry key.
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Any workflows that are customized in the previous versions of Password Manager should be manually merged with the workflow of the latest version of the Password Manager to avoid any end user data corruption.
For example, changes made to the Register workflow (Self-Service workflows) such as addition/update of any authentication steps to the default configuration, should be manually recreated after upgrade to Password Manager 5.14.0.
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To update storage files with new encryption mechanism, all realm instances must be updated with the Password Manager 5.14.0 configuration and must have the same encryption key.
To perform the same, login to the Administration Site from the primary server, Navigate to General Settings > Import/Export > Export. Copy and Save the password securely. Import this configuration data in all the Password Manager secondary replication instances by selecting the exported configuration data and providing the password.
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If the secondary instances are not updated with new configuration, a notification will be displayed in Administration Site as 'Import configuration settings from primary instance”.
In the replication instances, Navigate to General Settings > Import/Export > Import, select the exported data from the primary server and input the password saved.
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Shared.storage file will be encrypted and copied to Active Directory only when all replication instances are updated with Password Manager 5.14.0 configuration and encryption key.
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When all the realm instances are updated with Password Manager 5.14.0, Q&A profiles of users will be updated with new encryption key when one of the following is performed:
This section consists of the following topics:
In-place upgrade from 5.8.2 or later versions to 5.14.0
This section describes how to perform an in-place upgrade from version 5.8.2 or later to version 5.14.0.
To in-place upgrade from version 5.8.2 or later to version 5.14.0
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From the autorun window of the installation media, click Install against Password Manager x64 option. Read the content and click Next.
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Read the content in the Risk of data loss! window, select I acknowledge the above instructions and then click Next.
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Select I accept the terms in License Agreement, then click Next.
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In the Configuration Backup window, provide the File Location and set a new password, and then click Next.
NOTE: Do not forget to store the password securely as it is required to import the configuration post upgrade. The backup of the configuration data is now saved in the provided file location.
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In the Password Manager Service Account Information window, enter the account name and the password details, and then click Next.
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In the Specify Web Site and Application Pool Identity window, choose the website name, enter the account name and the password, and then click Next.
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After completing the above process, click Install.
Upon successful installation, the Password Manager installs the following sites:
NOTE: The above mentioned upgrade steps are not applicable for 5.7.1 or other lower versions.
Manual upgrade from 5.9.x or later versions
Uninstall Password Manager 5.9.x or later versions, then install Password Manager 5.14.0 on the computer where Password Manager 5.9.x or later versions was installed. For more information, see Upgrading Password Manager..
To manually upgrade from 5.9.x or later versions to version 5.14.0
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From the autorun window of the installation media, click Install against Password Manager x64 option. Read the content and click Next.
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Select I accept the terms in License Agreement check box, and then click Next.
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In the User Information page, enter the user details such as the username and the organization to which the user belongs to, and then click Next.
NOTE: If the license has expired, click Browse license… and select the appropriate license to continue the Password Manager service.
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In the Custom Setup page, click the respective option that needs to be installed, and then click Next.
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In the Password Manager Service Account Information page, the account name appears by default. Enter the password, and then click Next.
NOTE: To change the account name, click Browse… and select the appropriate Password Manager service account name.
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In the Specify Web Site and Application Pool Identity page, choose the website name, and in the Application pool identity section, the account name appears by default. Enter the password, and then click Next .
NOTE: To change the account name, click Browse… and select the appropriate Application Pool Identity account name.
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After completing the above process, click Install.
Upon successful installation, the Password Manager installs the following sites:
NOTE:
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Make sure that you have taken a back up of the current configuration settings. For more information, see Upgrading Password Manager..
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After you uninstall Password Manager 5.7.1 or later versions, all configuration settings will be automatically detected by the new version. For more information on how to install Password Manager, see Installing Password Manager.
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If you have multiple Password Manager instances installed, when upgrading them, you may experience the following issue: the Realm Instances page of the Administration Site displays an incorrect list of installed instances. After you upgrade all instances, the page will display the correct list.