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Security Analytics Engine 1.1 - Help Desk User Guide

Displaying details for an individual audit event

The following procedure explains how to view a detailed explanation of the conditions that were evaluated during an audit event.
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NOTE: In some cases, if the user fails to enter valid credentials the authentication event message will say it was a failed authentication and there will be no event details nor associated risk score event for the access attempt.
To display details for an individual audit event
1
From the Home page, click Reports to open the Reports page.
2
From the Reports page, click Auditing to open the Auditing page. By default, the audit events for the current day are displayed.
The following types of audit events will appear:
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Risk score events - This type of event displays the risk score information for the audit event. This event will precede its associated authentication event. See Step 3 for information on displaying details for this type of event.
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Authentication events - This type of event displays whether or not authentication was successful. This event will appear after its associated risk score event, except in cases where there was no risk score event generated since a user failed to use valid credentials. See Step 7 for information on displaying details for this type of event.
3
Click on a risk score event to open a panel displaying the details about the event (see Filtering the audit events for information on locating a specific event and/or an event from a previous date). By default, this panel will display the conditions and any associated modifiers which were triggered during the access attempt. The score listed to the right of the condition name is the score assigned to the triggered condition with any triggered modifiers also taken into account. Use the expand properties button (right arrow) to the left of a condition name to view the modifiers that were triggered marked with an icon depicting their effect on the condition score ( for increased, for decreased, and for no effect).
Switching the Conditions filter to Show All will display all conditions and modifiers that were monitored during the access attempt regardless of whether they returned true or false.
4
Clicking a condition or modifier from the list will populate the right-hand side of the panel with a brief explanation of why the condition score occurred. Hovering over the icon will display information regarding the condition parameters.
5
From this right-hand section, select any of the items to display additional information regarding why the score occurred.
6
To close the panel, reselect the highlighted risk score event.
7
Click on an authentication event to open a panel displaying information regarding the authentication (see Filtering the audit events for information on locating a specific event and/or an event from a previous date).
8
Click the Show Policy Evaluation button to view the risk policy information. This displays information about the risk score associated with the authentication event.
9
To close the panel, reselect the highlighted authentication event.

Downloading audit events information

The following procedure explains how to download a summary of the audit events information.
To download audit events information
1
(Optional) Use the From, To, and Application(s) filtering options to download audit events from a particular time period. No other filtering options are available.
2
Once the audit events table is displaying the desired events, in the bottom left of the Auditing page click the button.
3
Click the link of your desired file type (Csv, Excel, Word or Pdf) to download the audit events report. Follow any further instructions that may appear as a result of your selection and environment.

Adding and managing overrides on the Auditing page

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NOTE: After being created, policy overrides can also be managed on the Policy Overrides page. See Policy Overrides page for more information.
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NOTE: In cases where overrides have been disabled for a risk policy, the risk score will always be reported regardless of whether or not there is an override in place for the user.

Adding a policy override

When a user has failed to authenticate due to a high risk score, you can create an override to allow that user access for a specified period of time.
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IMPORTANT: To avoid allowing a malicious user access to applications, only create an override when you are positive the user is legitimate.
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IMPORTANT: Since adding an override causes the Security Analytics Engine to return a risk score of 0, alerts will not be sent for the user until the override has expired.
To add a policy override
1
From the Home page, click Reports to open the Reports page.
2
From the Reports page, click Auditing to open the Auditing page. By default, the audit events for the current date are displayed.
3
Select a risk score event from the list that is associated with the user (see Filtering the audit events for information on locating a specific event and/or an event from a previous date).
4
Click the Override button to open the Add Override dialog.
5
The name of the user appears in the User Name field. Verify that this is the correct user for the override.
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NOTE: This field cannot be edited.
6
For Browser ID, select the browser ID that corresponds to the selected audit event or select Any to allow any browser.
7
In the User Address field, select the IP address that corresponds to the selected audit event or select Any to allow any IP address.
8
In the Expires in field, use the following drop-down menus to specify the length of time the override will apply. The override must last a minimum of 30 minutes.
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Days - Select the number of days the override will be in effect (0-31). By default, this is set to 1.
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Hours - Select the number of hours the override will be in effect (0-23). By default, this is set to 0.
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Minutes - Select the number of minutes the override will be in effect (0-59). By default, this is set to 0.
9
Click the Save button to save the override and close the dialog. The override is now in effect and alerting has been stopped for the user until the specified expiration time.
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