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Security Analytics Engine 1.1 - Help Desk User Guide

Introduction

From the Home page of the Administration web site, click on the Policy Overrides link to open the Policy Overrides page where you can view and manage all policy overrides that are currently in effect.

Policy Overrides page

Managing overrides on the Policy Overrides page

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Select the override to edit and click Edit to open the Modify Override dialog. For information on locating a specific override, see To filter data.
Last Updated By: <nn> - The username of the administrator or help desk operator that last created or modified the override.
User Name - The name of the user to whom the override applies.
Browser ID - The browser ID to which the override applies.
User Address - The IP address to which the override applies.
Expires In - The time left before the override expires. The override must last a minimum of 30 minutes.
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Click the Save button to save the changes to the override and close the dialog. The changes to the override are now in effect and alerting is still stopped for the user the specified expiration time.
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Click the Edit button associated with the override to open the Modify Override dialog. Click the Delete button.
NOTE: Use the Shift and Ctrl keys to select multiple overrides for deletion.
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A dialog will be displayed confirming that you want to delete the selected override(s). Click the Delete button. Risk scores will now be reported and alerting will be enabled for the user.
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