When viewing the licensing tab inside of the Azure Properties of a user, the page is blank (4259024)

When viewing the Licensing tab inside of the Azure Properties of a user, no information is shown and the tab/page is blank:

CAUSE 1

Expired or incorrect Azure Tenant admin password.

CAUSE 2

The required Azure policy is not linked to the Organizational Units where these accounts are stored

RESOLUTION 1

When the Azure Tenant password has expired or changed, Active Roles can not retrieve the licensing information for the Azure User.

To update the Azure Tenant admin password, follow the steps below:

1. Log into the Active Roles Site for Administrators with an ARS Admin account
2. Navigate to Directory Management | Views tab | Azure Configuration | Azure Tenants
3. Select the checkbox next to the Azure Tenant
4. Click on Update Azure Admin Password in the side bar
5. Enter the updated Azure Tenant credentials

RESOLUTION 2

1. In the Active Roles Console, as an Active Roles Admin, navigate to:

2. On the Scope tab, click on the Scope button
3. Using the Add button, ensure that this policy is linked to the containers where the Hybrid Azure Users reside.
4. Refresh the Active Roles Web Interface page and check the Azure Licenses tab again.