During the restoration of a backup that takes longer than 200 seconds, an automatic message will pop up on the screen indicating a failure. It is possible the restoration is ongoing despite the error message.
This is caused by a timeout value that is hardcoded into the product and may expire before the restoration is done.
While there are many reasons a restoration could fail, including network issues, this message is misleading and may cause someone to prematurely restart the system, which would result in the restore failing.
Workaround # 1
If the host being restored is 8.0 or above and is not a search master a simple test to see if the appliance can process sessions will indicate if the restore was successful.
During the restore sessions cannot be processed and will be denied.
A potentially more useful workaround is to use the REST API to collect status from the appliance. This does have some pre-requisites and requires some planning.
An external host and a user with credentials is required.
On the external host a local user, which is a member of a group with permissions to run commands. This assumes that 'curl' and 'jq' are available on the system.
Authenticated
curl [--insecure] -s -b /tmp/cookies -c /tmp/cookies --user <username>:<password> https://<address-of-sps>/api/authentication [--insecure] -b /tmp/cookies -c /tmp/cookies https://<address-of-sps>/api/health-status | jq .health_status.disruptions
This should display "System restore is running" during a restore and when no restore operation is in progress, this should display:
null
[]
Unauthenticated
Alternatively the following unauthenticated command should return a status as well.
curl [--insecure] https://<address-of-sps>/api/proxy-status
This should display "status": "not ok" during a restore and "status": "ok" when no restore operation is in progress.
Workaround # 3
A detailed progression of the restore operation can also be queried.
To do so, issue the following command in the core shell of the SPS.
tail -F /var/log/messages | grep backup
Once the restore process finished the following line will be visible.
scb/backup[963533]: INFO (root@localhost) Finished system restore
This issue is being tracked as defect #509908 for potential changes in a future release of the product.
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