Deactivating a OneLogin Account 

This document walks OneLogin Account Owners through the process of deactivating their OneLogin account. Please note that deactivating your account is PERMANENT; theres is currently no method for undoing account deactivation.

Prerequisites

• Access to the Account Owner account

Important! Deactivating your OneLogin account is the same as deleting it. We are not able to recover your account! Please be sure you want to deactivate your account before proceeding.

1. Sign into OneLogin and assume the Account Owner account.
2. Go to Settings > Account Settings
3. Scroll down to Deactivate Account and click Deactivate your OneLogin Account?
4. You will be asked to confirm your account deactivation and given the option to leave us feedback about why you’re leaving.
5. BE SURE YOU WANT TO DEACTIVATE YOUR ACCOUNT. This action will permanently delete your OneLogin account.

Troubleshooting Deactivation

While deactivating a OneLogin account is usually a straightforward procedure, it’s possible for the process to become stuck; for example, if a provisioning task is pending. If you run into problems, try the processes below, then attempt to deactivate your account again.

Deleting Mappings

1. Go to Users > Mappings
2. Click any mapping
3. In the upper right corner, click More Actions > Delete
4. Repeat these steps for each remaining mapping

Licensing Users

1. Go to Users > Users
2. In the upper right corner, click More Actions > Bulk Operations
3. Click License Users

Deleting Users

1. Go to Users > Users
2. In the upper right corner, click More Actions > Bulk Operations
3. Select users by role, group, or status
4. Choose Delete Users from the Operations dropdown.
5. You will be shown the number of users to be deleted and asked to confirm the number. Enter the number of users in the field, then click Confirm.
6. Repeat as necessary to delete any remaining non-Account Owner users.

Deleting Apps

1. Go to Applications > Applications
2. Click an application
3. In the upper right corner, go to More Actions > Delete
4. You will be asked to confirm the deletion in a popup. Click Delete.
5. Repeat for your remaining apps.