This license is not valid for this program (product=syslog-ng, version=Rolling) (4266689)

After installing a new license and attempting to restart Syslog-ng, the restart fails and the following error is reported.

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# service syslog-ng restart
Error validating license; error='This license is not valid for this program (product=syslog-ng, version=Rolling)'

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The license file is not compatible with the installed version of Syslog-ng PE

A ‘Rolling’ license is for Syslog-ng PE version 7.
Licenses for version 6 specify the license number.
See the following KB article for details about the data contained in a license file.
https://support.oneidentity.com/syslog-ng-premium-edition/kb/309014/information-regarding-the-syslog-ng-premium-edition-pe-license-file

Resolution:

• To resolve the issue a version 6.0 license may have to be issued

https://support.oneidentity.com/contact-us/licensing

Or

• Syslog-ng PE 7.x should be installed as this corresponds to the license version.

This can be downloaded from the support portal.

https://support.oneidentity.com/syslog-ng-premium-edition/