Starling Connect Identity Manager Integrated - Starling Connect for Active Roles Administration Guide

Zendesk

Zendesk is a unified customer service platform. It features a common user interface, single login, and a platform for sharing customer data.

Supervisor Configuration Parameters

To configure the connector, following parameters are required:

• Connector name

• User Name

• Password

• Target URL (Cloud application's instance URL used as targetURI in payload)

Supported Objects and Operations

Users

Groups

Mandatory Fields

Users

• DisplayName
• Email

Groups

DisplayName

Connector Limitations

• A user with Agent role only can be added to group membership.

• Get resource by pagination will always return the resources in multiples of hundred. For example, if the count is specified as 126, 200 records are returned.

• If any value for startIndex is passed when using get resources by pagination parameter, the result from the connector is always the nearest 100 records from the requested number.

• Users can be deleted multiple times as the cloud application supports soft delete.

G Suite

G Suite is a cloud computing, productivity, and collaboration tool. It includes the Google web applications Gmail, Drive, Hangouts, Calendar, and Docs. It also includes an interactive whiteboard. The enterprise version offers custom-domain email addresses, additional storage, and 24/7 phone and email support.

You must create a service account to access the G Suite services. For information on creating a service account, see Creating a service account in G Suite.

Supervisor Configuration Parameters

To configure the connector, following parameters are required:

• Connector name

• UserName

• Private_Key (Whole JSON content of private key file created for service account)

• Target URL (Cloud application's instance URL used as targetURI in payload)

Supported Objects and Operations

Users

Groups

Mandatory Fields

Users

• FirstName

• LastName

• Password

Groups

Email

Connector Limitations

• Connector supports cursor based pagination even with any change at count in subsequent requests.

• Created date is displayed for Users. Created date and Modified date are not displayed for Groups.

• Group information of user is not displayed in user details.

• The Email ID of Users and Groups to be created should be provided along with the domain name of target instance.

Concur

Concur offers two on-demand Software as a Service (SaaS) products to help manage travel. Concur Travel & Expense gives you web and mobile solutions for travel and expense management, and TripIt is a mobile travel organizer for individuals.

Supervisor Configuration Parameters

To configure the connector, following parameters are required:

• Connector name

• Client Id

• Client Secret

• Username

• Password

• Geolocation

• Target URL (Cloud application's instance URL used as targetURI in payload)

Supported Objects and Operations

Users

Groups

NA

Mandatory Fields

Users

• userName

• name.givenName

• name.familyName

• enterpriseUserExtension.empId

• emails.value

• password

• scimUser.locale

• enterpriseUserExtension.ctryCode

• enterpriseUserExtension.crnKey

• enterpriseUserExtension.ledgerKey

• enterpriseUserExtension.custom21

Groups

NA

Connector Limitations

• Only user end-points are supported in Concur connector.

• Inactive user's information is not displayed when Get All Users operation is performed.

• The search result status for inactive user is NotFound .

• While Get Users by Pagination with StartIndex and count specified, next nearest multiple of 100 records to the count value are fetched.

• Invalid Geolocation url returns BadRequest status.

• Created and LastModified dates are not supported.

• API does not return the details of groups to which a user is associated.

• POST user with the details similar to that of existing user's id, email and EmpId will update existing user's information. In such case, status code 201 is returned.

• Inactive user cannot be created or edited.

• GivenName and FamilyName are not updated in PUT user operation.

• Custom21 value accepts only the Expense list code. For example, a valid Custom21 value are IN - 890, IN - 562, AU - 510, NL - 842, NO - 432, and so on.

• Currently, an authentication related issue is observed while Get User by Id for a user "cteadmin@quest.com". This issue causes integration failure. To fix this, two keys are introduced in AppSettings of function host named ShouldExcludeUsers and ExcludeUserIds.

• ShouldExcludeUsers key accepts either true or false as value, and ExcludeUserIds takes comma separated user's ids.

• If value for ShouldExcludeUsers is true, the user ids mentioned in ExcludeUserIds will not appear in GetAll Users response.

Tableau

Tableau offers data visualization software to let users upload files to a server or the cloud. You can create custom dashboards to analyze business intelligence and data.

Supervisor Configuration Parameters

To configure the connector, following parameters are required:

• Connector name

• Username

• Password

• Site name (Example: https://online.tableau.com/#/site/MarketingTeam/users)

• Target URL (Cloud application's instance URL used as target URI in payload - Example: https://{instance-name}.online.tableau.com/api/{api-version})

Supported Objects and Operations

Users

Groups

Mandatory Fields

Users

Email

Groups

displayName

Connector Limitations

• User update is supported for User role only.

• Created and last modified dates are not available.

• Group deletion is not supported.

• Adding or removing a member from a renamed group is possible only after a full synchronization .