立即与支持人员聊天
与支持团队交流

Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Rejecting approvals

The original approver must be notified if an additional approver or employee to whom an approval has been delegated refuses the approval.

To set up the notification procedure

  • On the Mail templates tab of the approval step, enter the following data:

    Mail template rejection: IT Shop Purchase order - Reject approval

    TIP: If you allow approval by email, select the mail template IT Shop request - reject approval (by mail).
Related topics

Notifications with questions

Employees can be notified when a question about a request is asked. Similarly, the approvers can also be notified as soon as the question is answered.

To send a notification when an approver asks a question

  • In the Designer, enable the QER | ITShop | MailTemplateIdents | QueryFromApprover configuration parameter.

    A notification is sent by default with the IT Shop Request - question mail template.

To send a notification to the approver when the queried employee answers a question

  • In the Designer, set the QER | ITShop | MailTemplateIdents | AnswerToApprover configuration parameter.

    A notification is sent by default with the IT Shop Request - answer mail template.

TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.

Using additional approvers to approve requests

The original approver can be notified when an additional approver or an employee who has been delegated an approval has granted or denied the request. This mail is send the moment the approval step has been decided.

To send a notification when the additional approver approves or denies the request

  • In the Designer, set the QER | ITShop | MailTemplateIdents | InformAddingPerson configuration parameter.

    A notification is sent by default with the IT Shop request - approval of added step mail template.

To send notification when the employee who was delegated an approval approves or denies the request

  • In the Designer, set the QER | ITShop | MailTemplateIdents | InformDelegatingPerson configuration parameter.

    A notification is sent by default with the IT Shop request - approval of delegated step mail template.

TIP: To use custom mail templates for emails of this type, change the value of the configuration parameter.

Unsubscribing approved requests

Request recipients can be notified if a request is unsubscribed by another employee. The email is sent immediately after approval has been granted for unsubscribing.

To set up the notification procedure

  • Enter the following data for the approval policy:

    Mail template canceled: IT Shop request - Canceled

Related topics
相关文档

The document was helpful.

选择评级

I easily found the information I needed.

选择评级