Requests can be automatically canceled for various reasons, for example, when a specified time period has expired or if no approver can be found. The request recipient is notified.
To set up the notification procedure
In the approval policy, on the Mail templates tab, enter the following data.
Mail template stopped: IT Shop request - canceled
Requests can be escalated if a specified time period has expired. If a request is escalated, the requester can be notified by email.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template escalation: IT Shop request - Escalation
If, in an approval step, other approvers can be authorized to make the approval decision, the additional approvers can be prompted to approve by email. The same applies if the approval can be delegated.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template delegation:
The original approver must be notified if an additional approver or employee to whom an approval has been delegated refuses the approval.
To set up the notification procedure
On the Mail templates tab of the approval step, enter the following data:
Mail template rejection:
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