Mobile view
The Web Portal is designed for use with desktops computers and mobile devices. The views are adjusted automatically. In the mobile view, some functions are limited or not at available at all.
Table 12: Handling options for mobiles
Open menu bar |
The menu that you find horizontally under the header in the desktop version is opened on mobile devices as follows:
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Press .
List lists the menus under each other.
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Press next to a menu.
This displays other menu items. |
Display extended functions/header |
You open the functions and settings in the header toolbar (such as search) for mobile devices as follows:
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Press .
Menus are displayed next to each other.
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Press on one of the following icons:
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: Opens search.
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: Contains the menus My profile, My settings, Telephone book, and Log off.
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: Opens your shopping cart without requests.
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: Shows any saved bookmarks.
NOTE: Replace this text with a description of a feature that is noteworthy.
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: Contains the menus Help, Support, Community, Connection and Info. |
Heatmaps and statistics in the mobile view
The following handling options apply for heatmaps and statistics in the mobile view.
Table 13: Handling options for heatmaps and statistics
Show tooltip |
Tap on the statistic or the diagram. |
Display more details about the statistic/diagram in the dialog |
Double-tap on the statistic or the diagram. |
Display a tooltip for a heatmap rectangle |
Tap the heatmap's rectangle. |
Zoom in on heatmap |
Double-tap on the heatmap. |
Displaying the address book
If you need information about an identity such as the phone number or location, you can use the address book. This gives a quick overview of an identity and further details.
To display the address book
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In the header, click (Profile) > Address Book.
This displays the address book and all identities (see Address book).
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(Optional) On the Address Book page, click an identity.
For more information, see the details pane.
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(Optional) In the details pane, click Overview.
This opens the identity's overview page. Here you can gather further information about the identity (for example, main data, requests, entitlements, and so on). For more information, see Displaying my identities' overviews.
Related topics
Managing password questions
If you forget your password, you can change it at any time in the Web Portal (see Changing passwords). To do this, you need to define individual questions that only you can answer.
If your password questions are answered incorrectly several times, they may be locked (depending on the system configuration). You can reset locked password questions at any time.
TIP: Once a password question is locked because you answered it incorrectly, you will be asked to answer another password question. This is repeated until there are not enough (unlocked) password questions left. To be on the safe side, make sure you create enough password questions.
If the Web Portal is configured accordingly, password questions are deleted after successful use.
Detailed information about this topic