Email User if Workflow Fails
Email User if Workflow Fails
You can use this activity in any helpdesk workflow to notify users about errors occurred in a workflow. For example, to notify a user an error occurred when a helpdesk operator attempted to reset password, use this activity in the Reset Password workflow.
Email Administrator if Workflow Succeeds
Email Administrator if Workflow Succeeds
You can use this activity in any helpdesk workflow to notify an administrator about a successfully performed workflow. For example, to notify the administrator that a helpdesk operator has successfully unlocked user’s Q&A profile, use this activity in the Unlock Q&A Profile workflow.
In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.
Email Administrator if Workflow Fails
Email Administrator if Workflow Fails
You can use this activity in any helpdesk workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a helpdesk operator attempted to reset user’s password, use this activity in the Reset Password workflow.
In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.
User Enforcement Rules
User enforcement rules allow you to force users to create and update their Q&A profiles and notify users about password expiration. Password Manager offers three user enforcement rules: Invite users to create/update Q&A profiles, Remind users to create/update Q&A profiles, and Remind users to change password.