The most common causes of failure in SPP are either connectivity issues between the appliance and the managed system, or problems with service accounts.For more information, see Connectivity failures.

Disabling User Account Control (UAC) Admin Approval Mode on a remote host can also resolve Test Connection failures. For more information, see Change password or SSH key fails.

If you have entered values for Specify Domain Controllers and if SPP does not find a domain controller in the list, the test connection fails and an error is returned.

The following topics explain some possible reasons that Test Connection could fail.

• Test Connection failures on archive server: Learn how to resolve Test Connection failures for archive servers.
• Certificate issue: Learn how to resolve Test Connection failures for assets that require SSL.
• Cipher support: Learn about SPP's cipher support.

• Domain controller issue: Learn how SPP manages passwords for accounts on domain controllers.

• Networking issue: Learn how to resolve system connectivity issues.
• Windows WMI connection: Learn how to enable SPP to manage Windows assets.