One Identity Safeguard for Privileged Passwords 7.5 - Appliance Setup Guide

To request a password release

1. Click Home then New Request or open the My Requests page then click New Request.

   NOTE: You can also submit an access request from your Favorites pane, if you previously saved it as a favorite.

2. On the New Access Request page, select the accounts to be included in the access request and the type of access being requested for each selected account. You can search for accounts based on asset information. The assets available for selection are based on the scope defined in the entitlement's access request policies.

   NOTE: Use the button to select the columns to display.

   • Asset: The display name of the managed system.

   • Account: All available accounts will be listed in the Account column.

     If Show Account Availability is enabled, you can identify if a privileged account is available or not. Accounts display a warning badge if in use by a request. An account's status is updated immediately after being changed in order to avoid overlapping account requests from multiple users.

     Hover over the badge to display <X> of <X> accounts in use. Showing account availability requires additional API queries that may impact performance. This toggle is set by the user, not an administrator. There is no global toggle.

     NOTE: When the policy that is governing the request has enabled Allow simultaneous access for multiple user access, the request may still be available even though Show Account Request Availability indicates it is in use.

   • Access Type: The type of access request appears in the Access Type column. If the type is a drop-down, multiple access request types are available. Open the drop-down and select the access type, for example, Password, RDP, SSH, SSH Key, or Telnet.

   • Account Description: (When applicable) The description of the account.

   • Asset Description: (When applicable) The description of the asset.

   You can remove an account from the list by clearing the check box associated with an entry in the grid.

3. Click Next.

4. On Request Details, configure the following settings, which will apply to all of the selected assets and accounts:

   1. Emergency Access: If the policy has emergency access enabled, select this option to gain immediate emergency access to this password. When you use Emergency Access, the request requires no approval. For more information, see Creating an access request policy.

   2. When: Select one of the following options:

      1. Now: If selected, the request is immediately created.

      2. Later: If selected, fields will appear allowing you to enter a specific date and time for the request in the user's local time.

   3. How Long: Based on the policy, do one of the following:
      • View the Checkout Duration.
      • If the Allow Requester to Change Duration option is enabled in the policy, you can set the days, hours, and minutes that you want to use the password. This overrides the Checkout Duration set in the access request policy. For more information, see Creating an access request policy.

   4. Ticket Number: If the policy requires a ticket number, enter a ticket number. If multiple accounts are in the request and one or more require a ticket number, the ticket number is applied to all of the requests associated with this access request. For more information, see Ticket systems.

   5. Reason: If the policy requires a reason, enter a reason. If multiple accounts are in the request and one or more require a reason. The reason is applied to all of the requests associated with this access request. For more information, see Reasons.

      Select the Description down arrow to view the description defined for the selected reason.

   6. Comment: If required, enter information about this request. When multiple accounts are specified in the request, if any of the selected accounts require a comment, you must enter a comment. The comment will be applied to all of the requests associated with this access request. The limit is 1000 characters.

5. To save the access request as a favorite, select the Save this request as a favorite check box and enter a name for the request.

   This access request is then added to your Favorites. In the web client, favorites are displayed on the Home page and the My Requests page.

6. After entering the required information, click Submit Request.

   Additional information displays if the access requests submitted were unsuccessful with information on how to address the issues. Once they have been addressed, you can resubmit the request.

When the request has been approved, you can use the password. For more information, see Taking action on a password release request.